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Customer Service and Relationship Management

Location:
Bauchi, Nigeria
Salary:
100-200
Posted:
January 28, 2023

Contact this candidate

Resume:

Address: Yelwa Makaranta Bauchi, Bauchi State, Nigeria.

Email: aduzqc@r.postjobfree.com

Phone: 070********

ANOINTED RUTH OCHE

PERSONAL PROFILE

I am a highly motivated person, who is able to provide key analytical support for organizational effectiveness, possess excellent communication, promotion and project management skills with enthusiasm, drive a positive attitude to be successful in any work environment. I desire to be part of an ethical organization, with a challenging vision, where I will be encouraged to contribute quality ideas and work output, to the achievement of goals within a strong team environment that fosters collaboration and interpersonal learning, while experiencing fulfilment as an employee.

CAREER OBJECTIVE

A team worker with flair for success, highly dynamic and able to work in challenging global society and contribute positively towards accomplishing organization aim and objectives, to invest an enduring legacy and seeking self - development, advancement and improvement while enjoying job satisfaction.

PERSONAL INFORMATION:

Date of Birth: May 29, 1995

Marital Status: Single

Sex: Female

State: Nassarrawa

LGA: Nassarrawa

Languages: English, Hausa & Ewe [Ghana language]

EDUCATION AND QUALIFICATIONS:

2017–2018 National Youth Service corps, NYSC.

2011–2017 Abubakar Tafawa Balewa University Bauchi, Bauchi State, Nigeria. B.Tech Estate Management and Valuation (Second class). 2005–2011 Immaculate Conception Secondary School, Bauchi, Bauchi State, Nigeria. WAEC Senior School Certificate.

1999-2005 Police Children School, Bauchi, Bauchi State, Nigeria. Certificate in Primary School Education.

WORK EXPERIENCE

2021-2023 ELIXIR GLOBAL TRADE

Position: Responsibilities & Achievement

CALL CENTER * Address the doubts, concerns and information requested by client OPERATOR * Register sales in the system.

* Manage and resolve customer complaints.

* Generate customer interest in the services or products offered by the company.

* Provide personalized customer service by responding to the needs of the customers.

* Ensure compliance with set standards of customer service when conversing with clients.

* Calm angry or frustrated customers and ensure their challenges or issues are addressed properly.

* Identify and escalate issues to supervisors.

* Research required information using available resources.

* Fulfill the business objectives of the company.

* Promote safe and healthy work practices, according to institutional regulations and current legal regulations.

* Promote the ideal interaction with oneself, with others and with the nature of the labor and social contexts.

* Adhering to all company policies and procedures. 2019-2020 DOUBLE 4 INTERNATIONAL CONFERENCE CENTER (ICC), BAUCHI, BAUCHI STATE, NIGERIA.

Position: Responsibilities & Achievement:

EVENT MANAGER * Adhering to appropriate policy and procedures of the organization &

Events.

* Managed an Extension of Double 4 ICC Canteen Abubakar Tafawa Balewa international Airport, Bauchi, Bauchi State, Nigeria.

* Brainstorming and implementing event plans and concepts.

* Handling budgeting and invoicing.

* Liaising and negotiating with vendors.

* Maintaining up-to-date records of Events taking place in the future.

* Entering written documents of phone and verbal communication with clients.

* Validation of Payment made to secure an Events.

* Ensuring appropriate working relationships between staffs of various departments of the Event Hall.

* Keeping regular communication with clients in case of possible changes that may be effected in an Event.

* Work hand in hand with Event decorators to ensure requirements of the clients are met to satisfaction.

* Organizing and Providing support to Double 4 Kitchen staffs in cases where their services are needed in an Event.

* Taking Inventory of Equipment before and after an Event, ensuring equipment are intact and good condition.

* Reporting Event feedback survey.

2018 INDEPENDENT NATIONAL ELECTORAL COMMISSION

(INEC).

NATIONAL ASSEMBLY ELECTIONS, PRESIDENTIAL ELECTIONS, GUBERNATORIAL AND STATE HOUSE OF ASSEMBLY

ELECTIONS, JANUARY - MARCH 2019.

Position: Responsibilities & Achievement

REGISTRATION AREA * Configuration of smart card readers TECHNICAL SUPPORT ensuring accurate election parameters, current system STAFF AND ASSISTANT time/date settings,

COLLATION OFFICER purged data, Pu stetting, USB debugging, a week to

(RATECH) election.

* Provide technical support on E-collation, with the use of smart card readers(SCR) for results transmission at the pulling unit or registration area.

* Registration Area Technical Support Staff (RATECH) closely with the Collation Officers at their registration area to ensure a harmonizing manual and E-collation results.

* Provide technical support to Election Monitoring and Center (EMSC) guided by the key performance indicator, provided on some pre-defined activity forms;

- Registration Area Camp Activities.

- Continuous Accreditation and Voting.

- Collation.

* Post-Election, Registration Area Technical Support Staff

(RATECH) are required to validates each of pulling units’ result entered, and scanning or photographing of election results presented at the registration area collation center, which are forwarded to the designated area of portal. 2019 NESTLE NIGERIA.

Responsibilities & Achievement :

* Conducting interviews.

* Carrying out Questioners & Observations.

* Collection and Interpretation of Data.

2017-2018 JIGAWA STATE CONTROL AGENCY OF AIDS.

Responsibilities & Achievements:

* Sensitization visits/seminars on Awareness &

Control of HIV AND AIDS in schools.

2015-2016 DOMINION ANOSIKE & CO. (ESTATE SURVEYORS & VALUERS) AHMADU BELLOW WAY, BAUCHI, BAUCHI

STATE, NIGERIA.

Responsibilities & Achievement:

* Carrying out Valuation Reports of Properties.

* Inspection of Properties.

* Validation of Tenants Rental Annual Payment.

KNOWLEDGE OF SOFTWARE:

Proficient in the use of Microsoft Excel, Microsoft Word, Microsoft PowerPoint. PROFESSIONAL CERTIFICATIONS:

* B.Tech Estate Management and Valuation, 2017.

* Skills Edge Consulting Limited Abuja:

Certification in Project Management.

Certification in Customers Service and Relationship Management. KEY PERSONAL ATTRIBUTES & SKILLS:

* Great Communication Skills.

* Skill development and how to manage disasters.

* Determination to Succeed, Stamina to Work Hard.

* Effective team player with strong interpersonal skills that foster good relationships.

* Willingness, Flexibility and a Positive Attitude.

* Goal getter, results-oriented, problem solver.

* Pay attention to detail; possess solid quantitative skills; able to grasp and deal with complex situations.

HOBBIES/INTERESTS:

Surfing the internet, learning, meeting people and Travelling. REFEREES:

PASTOR MICHAEL AKOR MR. OGOCHUKWU JOHN OKONKWO

Senior Pastor of House on the Rock, Department of Computer Science Bauchi, Bauchi State, Nigeria. Federal Polytechnic Bauchi, Bauchi State, Nigeria. 080********. 070********.

MR. JOSEPH AKA

Samuel Bil international Academy,

Abuja-FCT, Nigeria. 081*******.



Contact this candidate