Service Representative Customer

PAMELA DAWN ALLBRIGHT

Buford, GA ***** 470-***-**** aduzq5@r.postjobfree.com

Dedicated Customer Service professional with knowledge of service delivery and a proven ability to multitask without sacrificing quality and integrity. Committed to maintaining professional relationships to increase business growth one experience at a time, providing the ultimate service experience internally and externally.

POS Systems and Ordering Platforms

Upbeat and Positive Personality

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

Issue and Complaint Resolution

Staff Management

Team Management

Multiple Priorities Management

Compliance Assessments

Opening and Closing Procedures

Customer Service Representative, 08/2015 - 12/2021 Publix Super Markets Inc – Buford, GA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals. Cultivated customer loyalty, promoted repeat business and improved sales. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Communicated with vendors regarding backorder availability, future inventory and special orders. Exhibited high energy and professionalism when dealing with clients and staff. Trained new personnel regarding company operations, policies and services. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Provided primary customer support to internal and external customers. Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Encouraged and mentored employees to boost performance and remove process inefficiencies. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Established and updated work schedules to account for changing staff levels and expected workloads. MISSION STATEMENT

SKILLS

WORK HISTORY

Evaluated report data to proactively adjust and enhance operations. Office Manager, Project Coordinator, 10/2006 - 05/2015 Big Creek Custom Cabinetry – Braselton, GA

Formulated complete project plans and coordinated engineering, design and shop drawing efforts. Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Kept projects on schedule by managing deadlines and adjusting workflows. Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Tracked hours and expenses to keep project on task and within budgetary parameters. Compared vendor prices and negotiated for optimal savings. Performed on-site field surveys and wrote technical narratives to document processes and design changes.

Managed office operations while scheduling appointments for department managers. Coordinated special projects and managed schedules. High School Diploma

West Hall High School - Oakwood, GA

EDUCATION

Contact this candidate