Service Representative Administrative Assistant

Juaneetah Perry

Address: ** ******** ***. ******* *.Y. 14215

Contact: ***********@*****.*** 716-***-****

Career Objective

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented positions seeking to use medical education and practical experience to healthcare industry.

● Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint

● Skills: Attention to detail; Critical Thinking; Written and verbal communication ( letters, emails, presentations, face to face communications); Decision making; Resource inventory ( counting or tracking office supplies)

● Languages: English and Spanish

Qualifications

Basic coding skills for ICD/CPT. Third Party. Medicare. Medicaid. HMO. PPO. CMS1500 Claim Form. Billing cycle. Claims appeal process. Medical Administrative Assistant. Medical Terminology. Patient processing and Patient Registration. Medical Laws & Ethics. Medical records management. Release of information HIPAA aCompliance. Medical Transcription. Office Accounting. Anatomy & Physiology. Meaningful use. ICD-9/ICD10 Experience

Defi Solutions 11/2019-present

Customer service representative

● Inbound calls

● Leasing maturity

● Keep customers happy for our clients

● Outbound calls

Center One 05/2019- 11/2019

Customer service representative

● Inbound calls

● Outbound calls

● Collections

● Try to keep customers happy

Embassy Suites 03/2019- 05/2019

Housekeeping

● Clean up rooms for Customers

● Customer service

● Keep the hotel clean so the customers would want to come back Tim hortons-buffalo NY. 07/2015- 03/2019

Cashier

● Assist customers by providing information and resolving complaints

● Assist in processing and replenishing merchandise, monitor floor stock and ensure establishment was clean and inviting

● Issue receipts, refunds, credits, or change due to customers

● Maintain an awareness of all promotions and advertisements

● Maintain customer communication throughout the ordering or check out process ECMC Hospital- Buffalo NY. 06/2014- 07/2015

Nutritional Service Technician

● Assisted in food preparation as prescribed by the daily menu

● Prepared bowls of food and carried it to rooms and followed directions for serving appropriate and specified quantities

● Washed dishes and stored them for next use

● Assisted with cleaning of ranges, ovens, refrigerators, freezers, and other food service equipment on a regular, periodic basis

● Stored food in first-in, first-out order on shelves in accordance with the local health and sanitation requirements

Education

Ultimate Medical Academy- Associate of Science in Health Sciences- Medical Administrative Assistant, 2018

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycling management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.

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