SYSTEM ADMINISTRATOR

Effectively evaluate root causes of applications and workflow issues while developing effective management solutions, maintaining high customer satisfaction and independently resolving Tier 2 requests for a multi-site, multi-tiered, multiple deployment model systems

TECHNICAL SKILLS

Configuration Management Mission Control

●Active Directory Admin DNS/DHCP

Disaster Recovery plan interaction

Unix HP and Solaris Exceed sessions

Microsoft Office Suite - Windows 7, 8, 10,11

BMC’s ACLS Library and Silo system

BMC’s Control-M Scheduling Tool

BMC’s Patrol Enterprise Manager

BMC Impact Explorer

BMC Configuration Manager

Migrated EMC Clarrion CX Series from MCI to Verizon

Transfer LDAP Files in Lotus Notes

Allocating storage in NetApp

Documentation and zoning

Brocade/McData 6140 SAN

McData Enterprise Fabric

SAN Management

Cisco Router and Switch

Configurations

ESP Mainframe TPX Application Software

●ESPx – E911, BMC Impact Explorer

●Monitored AS400 Systems

AOXSPOC Online Application Software

Proficient on Hitachi Universal Replicator

Application software

Provisioned Cisco 9513 & 9509 fabric zoning

Verizon Enterprise Project

Management

MIDDLEWARE: WebLogic 10.3, Apache 2.2.1.3 Tomcat, LLAMP, Orbix, IPlanet, CMMC

Created Daily Management Electronic Reports

Utilized Crystal Reporting tool 9.0

Administrated EMC Celerra Manager tool

Investigated Navisphere Application systems

IBM Lotus Notes and Sametime Messaging

Magic, Remedy, CMIS

And CA Workload AutoSys

Citrix and Data Store Visio Graphic Design tool

22 years as a Professional IT System Administrator solving root cause issues

Specialized in configuring, administrating and maintaining infrastructure servers for Verizon using BMC – Impact Explorer, Patrol Enterprise Manager, WebLogic 10.3, XML, SQL Servers 2010 - 2003, UNIX, Solaris 10/9/8/7, Linux 89.EL, CentOS 5.2, HP-UX, AIX 5.2

Partnered with internal and external service providers correcting deficiencies in their applications and programming Batch processes using XML Web/client base applications

Directly engaged Network, DBA’s, and Program associates to triage application issues

Knowledgeable of networking (TCP/IP, DNS, NFS, Brocade and Cisco switching platforms)

Administered user account passwords, and security access

Worked with customers establishing Connect Direct connections with Verizon providing the Channel Service Unit /Data Service Unit (CSU/DSU) on both the Verizon side and customer side

Troubleshot Internet Information Services (IIS) 5.0 & 6.0 Windows SEQUEL Server 2003 - 2010

Proficient with HP and DELL Infrastructure and UNISYS ESX ClearPath Mainframe Systems

Deployed Exe code TAR Files using CMMC application tool directly installing processes on servers

Deployed CO’s using TFS and Visual Studio 2012 to AutoSys Scheduler

Monitored and executed ITSM tickets to FTP site using AutoSys Scheduler Version 11.3.6.SP8

Executed CMS and HPMS deployment enrollments for federal medical claims institutions

Administrated Check Run Process daily using Xcelys 8.2 deploying and calculating 39 LOB’s

Created daily reports in SharePoint for Management including charts and pertinent job information

Daily calculated and administrated BEQ –Batch-RFI files and USPS deploys

Recycled Utilities and PIDS in WebLogic 10.3 Servers performing operational integrity checks on IBM WebSphere XML Application Adapters through MQ SEQUEL Server Series

Orchestrated smooth application upgrades on Oracle 10.2 APEX 4.1 on Intel servers

Professional Experience

Hillsborough County Supervisor of Elections

Tampa, Florida 33619 October 14, 2022 – November 8, 2022

EV Technician Specialist Department: Information Technology

Duties included assembly and configuring of Meraki MS390 switches, Cisco fire wall and surge protectors

Assembly and configuring between 2 to 6 Election Printers, E-tablet books and Laptops at 13 of 26 precincts

Assisted in running cat 5 cables and electric cabling ensuring equipment is consistent with diagrams

Daily testing of all the printers for alignment and operational integrity, at assigned precincts.

Duties also included continual monitoring and troubleshooting issues with the equipment

Lead and worked with assigned team to set up early voting equipment at early voting sites

Ensure setup is consistent with diagrams and equipment has been tested

Provide technical support to poll workers at early voting sites during Early Voting

Troubleshoot and resolve routine problems with iPads, software, and peripheral equipment to maintain equipment in an operational status

Perform a daily checklist of election equipment at the early voting site

Drive a vehicle to remote locations to deliver, pickup, install and/or troubleshoot equipment problems to ensure the operational readiness of equipment

Communicate with the main office on any technical issues and the status of equipment on a daily basis

Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system function specifications

Centene/WellCare Health Plans, Inc.

Tampa, Florida June 2015 – (July 2020

IT- Production Control Specialist (Retired- Planning to

Re-enter Workforce)

●IT Production Control Specialist responding to email and ITSM AutoSys 11.3.6 SP8

ticketing for internal and external customers processing failed or new tasks

●Corrected and updated configuration and conditions of file jobs requests

●Processed CO Deployments using Visual Studio 2012 and TFS

●Handled all incoming emails form special .AlertITOPS Outlook mail box

●Performed, Ipswitch MoveIT DMZ and WPF Pro transfer tasks

●Created new jobs through Xtender Desktop 6.5 application

●Created process flow diagrams through Microsoft Visual Studio 2010/2012

●Processed work through Microsoft Server 2008 R2 and SQL Server Management Studio

●Completed BEQ requests and USPS deleting process for mail updates

●Check Run Balancing process and Capitation run and balance through Xcelys Application

●Generated reports through Crystal Reports XI and PLSQL Developer

●Complied with all HPMS, HIPPA and Security Policies for WellCare Health Plans, Inc.

●Responsibilities included reconciling Check Run Balancing and sending files to external

Morgan Chase PaySpan processing unit

●Assigned weekend duties for department processing maintenance and resolving issues

●Created reports for management and deployed them through SharePoint

Verizon Business Services, Inc.

Contracted by COLLABORATIVE Consulting Services, Inc /ADITI Staffing/SIWEL Consulting

Tampa, Florida July 2010 - March 2015

IT System Analyst/Commercial Application Production Control

●Retained to support Batch processing for Verizon Commercial Application accounts

●Corrected application and programming issues for external customers

●Worked with Network Data Mover (NDM) / Connect Direct transmission protocol to process

information between Verizon external customers and Verizon application data batch jobs

Performed health integrity checks on IBM WebSphere XML server applications

●Recycled specific application jobs in TPX and online processes through AOXSPOC

●Interacted and corrected deficiencies in application programming for clients

●Responsible for Managing numerous Verizon Application External Commercial Account’s

Infrastructure servers:

●Including Windows, Linux and

AIX UNIX, WebLogic application

Servers managing approximately

250 Environment server farm

● Performed on-call duties

● BMC Monitoring tool application and CMIS Ticketing and email service

●Engaged UNIX, Network and Storage administrators preparing servers for server maintenance

●Oracle and HSRPT SQL Developer

●Corrected Heartbeat and PConfig changes

Participated in Configuring Mission Control for maintenance upgrades

●Pconfig. changes and recycling service systems

●Provided documentation for our WIKI Share

Point site for our internal teams

●Updated TSCDB on-call schedules for the

Storage, UNIX, Windows Server team, Comm-

Level1 and Nonstop teams

●Developed a working matrix for a new team formed at Verizon in preparation for migration

●Built health integrity service points for applications for testing teams onshore and offshore

●Lead Windows and Oracle DBA group on Tampa side – approximately (11) team members

●Initiated conference calls and Instant Messaging for troubleshooting Application issues

Education and Military Service

Bachelor of Science - Major Computer Information Systems - The University of Tampa, Tampa, Florida: May 2001

Associate of Science - Major Business Administration - Hillsborough Community College,

Tampa, Florida: June 1980

USAF – Jet Aircraft Maintenance Support Supervisor for Operational Preventative Maintenance Command: Honorable Discharge April 1976

Professional Training

HIPPA Privacy and Security Training June 2020

ITIL Foundation Level 1 April 2015

Cloud + and VMWare Virtualization January 2015

Center for Technology Training September 2009 - 2012

LINUX 1 and 2 Certificates July 2011

CISCO Certificates – Hillsborough Community College May 2011

CompTIA Security+ Certificate January 2010

Cisco Storage Design Fundamental February 2009

SAN Administration – Data ONTAP 7.3 – Completed NetApp Course March 2009

NetApp Protection Software Administration March 2009

Hillsborough Community College, Tampa, Florida Sept. 2001 – June 2003

Completed Cisco CCNA Engineering

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