Karen A. Stone

***** ****** **.

Lakeside, CA ***40

aduzpe@r.postjobfree.com

619-***-****

Dear Sir or Madam:

Your potential customer decides to give you their business within 60 seconds from first contact. This fact makes it essential that the person who is receiving that call or greeting that person walking through your door is personally committed to making sure that the customers experience is so positive that regardless of what happened in their day before that minute it is better when they leave. Your repeat business and referrals directly reflect the way your customers are treated. I believe my qualifications make me an excellent candidate for this position.

I possess more than twenty years of customer service, sales, human resources, and business management. Plus experience in recruitment, staffing, and education. Throughout my career I have demonstrated the ability to establish excellent client relationships and to develop and implement innovative solutions to address a wide variety of challenges. I have a strong belief in the power of word of mouth. I have excellent organizational abilities and strong decision-making skills.

Enclosed is my résumé for your review. I would appreciate the chance to speak with you to discuss the ways in which I can help you and your team achieve your goals and objectives. Thank you for your time and consideration. Sincerely,

Karen A. Stone

Karen A. Stone

13146 Willow Road, Lakeside, Ca. 92040

619-***-****

aduzpe@r.postjobfree.com

I have been working in the food service industry in excess of 20 years, of which 18 have been spent in a management position. I pride myself on not just doing my job, but doing it in a manner that improves the environment for both my employees and guests alike. I look to obtain a position with a team that offers a strong potential for growth within the company as well as myself. Jamul Casino - El Cajon, CA June 2018 to Present Food and Beverage Supervisor I oversee multiple food venues as well as assist with any special events on premises. Also train and mentor several employees within a shift anywhere between 15-45 at a time. Hold Pre-Shifts and talk out when shift is over. Being the open line of communication between staff and upper management. I address any and all guest service comments. Provide excellent guest service and ensure it is consistent throughout the venues for uniformity and consistency. Denny’s Corporation 4/29/2009 – 11/ 16/ 2017 Restaurant Manager Duties include but are not limited to scheduling, Employee retention/training, Cash handling, Cash security, Management of food cost, P&L knowledge, Guest retention, and outside marketing to local areas to enhance flow thru and guest count for the restaurant. Taco Bell Corp. (YUM Brands) 01/1987 - 05/1996 & 02/2005 - 3/30/2009 Crew Member/ Shift Leader/ Assistant Manager/General Manager My duties included but were not limited to opening/closing of the restaurant, making deposits, all selection, retention, training, and scheduling of employees, Management of food cost, Knowledge of Profit and Loss. In addition I received on several occasions’ recognition for providing excellent customer service while still maintaining the time and quality of service, thus assuring a pleasant dining experience for our guests and maintaining company integrity. Other Relative Experience

I have volunteered for San Diego LGBT+ Pride which is a Non -Profit organization as a Safety Coordinator and also as a Community Outreach Coordinator for approx 12yrs. I have had internships with several different organizations to enhance and build on my already great communication and Guest relation skills. Former 4 year Board treasurer Stonewall Citizens Patrol a 501(c) 3 non-profit community safety and education organization. Nicky Award Nominee for Outstanding Community Volunteer 2013, 2014,2015, 2016, 2017.