Ann Norris
**** ***** ***** **** ***. ***
Austin, TX 78704
aduzoc@r.postjobfree.com
Profile
18+ years of experience of working in customer service within multiple diverse work settings. Ability to work under pressure, solve complex questions and problems, all with an enthusiastic and goal oriented demeanor.
Summary of Qualifications
●Determined, Hard Worker
●Quick Learner when it comes to new tasks or responsibilities
●Done filing to cataloging confidential and professional information
●Proficient with Microsoft Office (Word, Excel, Power Point) and willing to learn other office systems
Work History
Pei Wei- South Lamar Austin, Texas 03/2019-Present
Cashier/Servier/Cleaner
●Take food and drink orders from customers accurately and with a positive attitude
●Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
●Engage with customers in a friendly manner
●Knowledge of the menu, with the ability to make suggestions.
●Ensure tables are enjoying their meals and take action to correct any problems.
●Collect payments from tables
●Prepare checks that itemize and total meal costs and sales taxes
●Help food preparation staff when necessary
Randalls Austin, Texas 2018
Cashier/Courtesy
●Helped people with groceries
●Collected payments by accepting cash or charge payments from customers, made change for cash customers accurately and efficiently
Chipotle Austin, Texas 05/2018- 10/2018
Cashier, Stock, Cleaner
● Greeted customers upon arrival in the store
● Maintained knowledge of store inventory
● Collected payments by accepting cash or charge payments from customers, made change for cash
customers accurately and efficiently
● Completed daily cleaning task (eg. mopping floors, cleaned bathrooms/tables, condiment station etc)
Taco Bell Austin, Texas 2017
Cashier, Stock, Cleaner
●Greeted customers as they arrived in the store and provided them with information regarding products and/or services
●Maintained knowledge of store inventory and sales activities
●Resolved customer complaints in proactive manner
●Collected payments by accepting cash, check or charge payments from customers; made change for cash customers accurately and efficiently
●Completed daily cleaning tasks (e.g. mopped floors, cleaned bathrooms/tables, condiment station etc.)
Taco Cabana Austin, Texas 2016-2017
Cashier, Food Preparer, Stocked, Cleaner
●Presented a welcoming/outgoing demeanor and represent the company enthusiastically
●Prepared and served food to patrons and projected a positive friendly image
●Completed daily cleaning tasks (e.g. mopped floors, cleaned bathrooms/tables, condiment station etc.)
●Collected payments by accepting cash, check or charge payments from customers; made change for cash customers accurately and efficiently
●Ensured customer orders and complaints were handled with respect and in a timely manner
Texas Archaeological Lab Travis County, Texas 1992-1995
Site Secretary
●Maintained and insured accuracy of records.
●Cleaned delicate artifacts, guaranteed safe packaging and stored according to department rules
●Answered the phones in a friendly and helpful manner and returned messages in a timely fashion
●Upheld to the highest ethical standards in accordance with company and partner organizations standards
●Assisted with accurate product counts in a consistent and timely manner
●Performed other duties as assigned with a zealous attitude
Albany Historical Society Albany, New York 1983-1985
Warehouse/Store Clerk
●Enthusiastically greeted and welcomed facility guests as they enter the warehouse
●Performed daily office tasks with a team oriented spirit
●Executed receptionist duties (e.g. answered the phone, took and relayed messages, etc.) when full-time office staff was not available
International Group Albany, New York 1974-1987
Support Person
●Helped wives of students to get oriented in the Albany area, took them on outings, medical appointments, finding childcare etc.
●Extended the hand of friendship to families in order to break the barriers of American culture, language and traditions and vice versa
Education
Guilderland High School Albany, New York
High School Diploma Graduated 1975
Hudson Community College Troy, New York
Associates Degree Graduated 1977
State University of New York at Albany Albany, New York
Bachelors of European History Graduated 1987
Additional Skills
●Have had all kinds of pets i.e. Dogs, Birds, Snakes, Mice, Turtles, Hamsters, Fish, Cats etc.
●Ability to administer medications pets with special diets
●Walked, played and groomed small, medium and large dogs of diverse breeds
●Scheduled and transported pets to routine veterinary appointments
Professional References
Paul Stoner
General Manager
Taco Cabana
Reyes
Assistant Manager
Taco Cabana
Maxine Clark
Retired
Glen Allen, VA