Service coordinator/Scheduler

Breta L. Cavello

Pottstown, Pennsylvania

Phone: 610-***-****

aduzo3@r.postjobfree.com

EDUCATION:

Upper Merion Area High School ~ 1994 Graduate Montgomery County Community College ~ Studied general course work EXPERIENCE:

Hope for Home Senior Care, LLC. dba Home

Instead ~Dresher PA, Service Coordinator November

2019 – Present-Responsible for scheduling all Care Pros for shifts with clients and matching Care Pros with long term clients to determine whether they are a good fit. Filling shifts at the last minute when a Care Pro calls out of a shift. Direct day to day contact with Care Pros and clients for scheduling purposes having a great rapport with both. Responsible for setting up meet and greets between Care Pros and clients for first time meetings and shadow shifts for Care Pros to shadow a shift they will “cover” to learn how the shift is run. Answering phone calls incoming to the office having outstanding customer service skills. Responsible for a daily end of the day report of all daily happenings to the owner and the rest of the team. Responsible for phone screens for new Care Pro applicants. Payroll and Billing. Making sure all Care Pros are clocked in and out of their shifts and follow up with them when they are late with their punches. Extremely fast paced environment and multi-tasking is a must.

General Healthcare Resources, LLC Education Department and Human Services ~ Plymouth Meeting, PA Administrative Assistant March 5, 2018 to March 05, 2019-CNA Scheduling Manager March 05, 2019 to March 27, 2020Responsible for scheduling and booking all CNAs (Certified Nursing Assistants) for our Clients at Long Term Facilities. Responsible for direct contact with all Clients for their CNA needs, calling CNAs out for shifts unable to fulfill along with disciplining and terminating CNAs when necessary. Speaking with new Clients to determine what their CNA needs are /will be. Staffing CNAs according to the Client’s credentials for their specific facility. Extremely demanding and fast paced. Credentialing for four Staffing Coordinators. Make sure temporary teachers are recruited in a quick seamless timely manner. Call and email each candidate on a daily basis answering all questions and concerns. Help with all online documents, clearances and necessary paperwork needed to recruit the teacher into the school. Multi-tasking on a daily basis. First State Mechanical, Inc. ~ Boothwyn, PA Portfolio Specialist January 2016 to February 2, 2018 Maintained, processed utility billings for property management in a fast-paced environment with required deadlines Generated all property management requests, i.e. final bills with a 24-hour turn-around Answered customer service inquiries via email and phone to resolve customer issues with the highest quality of customer service Multi-tasking a must Provide management support to assist in any issue they may have with their tenant concerns Created and emailed management detailed summary reports, upload files and tenant invoices of their properties daily Invoiced management for our services and had them logged Printed and mailed all tenant utility invoices to tenants daily 1and1 Internet Inc. ~ Chesterbrook, Pennsylvania Billing Representative August 2013 to January 2016 Answer inbound calls and make outbound calls to resolve customer issues Process work pool emails Sales after support – ordering new services Payment processing and invoice detailing Energy Management Systems ~ Exton,

Pennsylvania Manager of Account

Representatives - Billing Department January

2000 to August 2013 Provide management support

and guidance for 10 Account Representatives Daily

interaction with each representative to answer

questions, provide training and mentoring Identify, review and work with Account Representatives to

correct work ethic issues Manage workflow to ensure billings are completed in a timely manner Review

completed billings to ensure accuracy Work with

Human Resources on attendance issues Monitor and

track customer service issues to ensure the highest quality of customer service is relayed to clients

Coverage of email/phone/billings when Account

Representatives are absent

SPECIAL SKILLS: Strong organizational, time management and communication skills, High degree of accuracy and attention to detail. Ability to multi-task, prioritize and meet aggressive deadlines. Extensive knowledge and understanding of the billing process. Responsible business communication with e-mail and telephone communications. Ability to resolve issues by maintaining proper business etiquette and a high level of customer service with tenants and management

Proficient in all Windows

applications

Certified in Word 2003 Level 1 and Excel Level 1 for New Horizons Computer Learning Centers 2008 Course (required for management) 1. Adobe Acrobat 2. Microsoft

Outlook 3. Internal Database

Application

Ability to work independently, with minimal supervision and to take instruction from numerous source

References Available Upon

Request

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