Maya Calloway

Douglasville, GA *****

aduznr@r.postjobfree.com

+1-678-***-****

Remote CSR handling incoming client calls reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues. Analyze the claim and take the appropriate steps to resolve. Forwarding the claim to a State UI worker who will review and make any final determinations.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Omni Interactions, Inc. - Remote

November 2021 to January 2023

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Assisted with technical support duties

• Handled billing issues and order inquiries

• Kept records of customer complaints

• Assisted customers with a warm and professional attitude Technical Support Representative

Vdart Inc - Atlanta, GA

June 2020 to October 2021

• Microsoft Word, Medicaid Claims Processing, Customer Service.

• Managed customer accounts

• Resolved customer issues

• Conducted customer service surveys

• Provided assistance to clients

• Answered phone and assisted clients with changes

• Maintained up-to-date knowledge of customer accounts Education

High School Diploma

PebbleBrook High School - Mableton, GA

August 2016 to May 2020

Skills

• Account Management

• Excel

• Operating Systems

• Technical support

• Customer service

• Salesforce

• VPN

• Windows

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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