Data Entry Call Center
Resume:
Zandra D Haggans
DOLTON, IL ***19
aduzn1@r.postjobfree.com
Objective
To utilize strong skills in observation, using practical and realistic perception that will reward this company including being resourceful.
Education
Concordia University, River Forest, Master’s Degree Presently attending
National-Louis University, Bachelor’s Degree Behavioral Science, 2006
Southern Illinois University, Carbondale, IL 1982-1984 Business
Work Experience
Case Worker DEPART. OF HUMAN SERVICES 02/13 to 10/17
Customer service calls at call center for food stamps, medical cards, cash
Input data into system for state wide services
Monitoring monthly reports of the clients financial plans
Coordinate customers medical spend down reports
Case Manager UCAN 10/09 to 11/12
Knowledge of DCFS, Medicaid, other city and state agencies and policies
Assesses and monitors the safety of clients in current living arrangements
Testify on behalf of clients/report progress in court proceedings
Frequent reports to supervisor on legal requirements for service delivery
Patient Advocate UIC HIV/AIDS Project 06/99 to 07/06
Transportation to appointments at UIC / outreach to lost clients
Provide patients with basic HIV related healthcare information
Take blood collections specimens to labs at UIC
Assist in daily clinical visits with the nurse or doctor
Case Manager IL Dept. of Public Aid 02/85 to 10/97
Investigate clients eligibility for public assistance
Writing reports on clients ability to manage their own income
Budgeting money and food stamps for clients monthly distribution
Interview to determine eligibility of government money
Skills
Typing 50 wpm, Data Entry
Child Welfare License
Computer Skills-Microsoft Word, Excel, Power Point
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