Dental Assistant Service Representative

KIM P. MORRIS

***** ******* ****** **** **, Walker, LA 70785 Cell Phone #225-***-****

Email Address: ***********@*****.***

Professional Summary

Seasoned medical professional who maintains composure and focus even in the most difficult and stressful circumstances. I am looking for an opportunity where I can develop, maintain, implement and coordinate with your established office; to perform my current skills and expertise devoted to your office needs.

Key Skills

Front Desk Reception

Answering phone calls

Scheduling appointments

Basic knowledge of computer software programs

Financial abilities to include accepting and entering payments

Paperless environment with accurate record keeping capabilities

Scanning, Faxing, Emailing or SMS text messaging via computer

Interoffice training with new hires and cross training co-workers

Sales and Marketing in and out of the office

Strong work ethic with high professional standards

Working cohesively with patients, clients and professionals

Professionalism awareness/following HIPAA Regulations

Abiding by Office Compliance

Always punctual and reliable

Education and Certifications

Expanded Duty Dental Assistant/Radiology

Louisiana School of Dentistry- New Orleans, LA

Principals of Banking/Accounting I & II/Effective English

American Institute of Banking Courses- Baton Rouge, LA

High School Diploma- Glen Oaks High School- Baton Rouge, LA

Expanded Duty Dental Assistant E.D.D.A Certifications

Radiology Certification

Work History

New Patient Coordinator- June 1996 to July 2022

Sherman and Balhoff Orthodontics – 8311 Bluebonnet Boulevard, 70810

Achieved Expanded Duty Dental Assistant Certificate October 1996

Attendance to AAO and software meetings when needed. Traveling to any location, whether out of town, or local to three satellite locations

Held CPR certification for 20 years.

Orthodontic Assistant for 2 years within the company where I assisted the doctors with band and bond, seeing a patient chair with consistency to change wires, additional bonding, debanding, fitting metal bands, placing separators, delivering Hawley and Trutain retainers. Document all notes to patient chart in system. Knowing proper tray set up and sterilization procedures. Maintaining safety procedures at all times, gloves, eye wear and mask. Dental terminology and correct verbiage with the patients, parents doctors, specialists and charting.

Records Technician for 15 years within the company. Responsible for all accurate records of patients which include digital x-ray, digital photography, tracing cephalometric x-rays, bite fork and diagnostic impressions. Taking Invisalign impressions. Downloading and updating current software programs as needed.

New Patient Coordinator/Front Desk Reception for 5 years within the company. Responsible for taking all new patients calls that come into the office. Gathering sensitive information, such as, insurance and personal information of the patient with professional, yet courteous service. Scheduling the initial consultation and giving instructions to the clients and sending correspondence promptly whether through email or standard mail.

Customer Service Representative/Teller/ATM Teller, January 1993 to 1996

Sunburst/Union Planters Bank- Corporate Boulevard, 70809

Performed daily branch operations such as customer service representative, opening checking, savings, Certificates of Deposits, selling money orders, cashier’s checks, travelers check and savings bonds. Knowing proper procedure for safe deposit box entrance and exit. Responsible for learning all products offered and selling them as needed.

Teller duties and Head Teller duties such as maintaining a cash drawer, running drive thru operations, loading and balancing ATM machines. Handling high volumes of cash and coin. Responsible for accuracy with all operations of the branch. Opening and closing procedures of the branch. Safe entrance and exit for coworkers and myself.

Maintaining a professional relationship with my supervisors, branch and main office personnel and customers during branch operations.

Customer Service Specialist, Loan & Mortgage Loan Servicing, October 1991 to September 1993 – Equitable Trust Bank- Drusilla Lane 70808

Developed working relationships with internal and external customers while assisting with account management duties.

Received and processes various documents for accuracy while demonstrating operational knowledge of customers and procedures.

Answered phone calls from customers and assisted with resolving the their issues. Collections terminology and etiquette.

Communicated and interacted effectively with multi-functional and diverse backgrounds.

Managed complex transactions and emotional customer situations promptly and professionally while meeting service commitments.

Ensured compliance with company policies and procedures while maintaining a safe and effective work environment.

Contact this candidate