Craig Schneider

aduzkf@r.postjobfree.com

929-***-****

Education

Masters of International Management

Schiller International University, Largo, Florida 2011-2012 Cum Laude Major GPA 3.8

B.A. Communications Mass Media

SUNY Plattsburgh, Plattsburgh, NY 1993-1996

Relevant Professional Experience

Accounts Management/Tax law/Administrative Assistant

Department of the Treasury/Internal Revenue Service, Brookhaven, NY Dec 2020-Nov 2022

•Assisted with back end consisting of paper and e-file returns

•maintained research and database management daily.

•Updated inventory and training modules

•Assisted with phones and other duties that were assigned.

•Administrative duties and updating excel spreadsheets.

Quality Assurance Coach

UncommonGoods, New York City, Oct 2019-Dec 2019

•Listened to and graded calls for quality assurance.

•Conducted one on one interviews with representatives.

•Prepared and implemented action plans.

•Assisted with Help desk and supervisory duties.

Legal Assistant

Howden Saggers Lawyers, Brisbane, QLD Jan 2019-Feb 2019

•Interviewed clients and attended Court Mentions.

•Reviewed Evidence and drafted summaries for client files.

•Researched statutory and common law issues including case review.

•Drafted witness statements and client interactions.

Law Internship

Williams Woolf & Zuur, Lawyers, Northern Beaches Sydney, NSW Feb –July 2016.

•File review at the direction of the Practice Principal.

•Tagging of evidentiary material for litigation purposes.

•Researched statutory and common law issues including case review.

•Undertook limited correspondence tasks at the direction of the Practice Principal.

•Participate in client interviews as an observer for training purposes (with client’s consent).

Claims Analyst Management

Aetna, Plantation, Florida 2007-2010

•Developed a sound industry policy by processing 100 FMLA and Short- term disability claims per week within a 7-day time frame. Implemented policy change by reviewing all plans and made sound decisions on changes involving contracts. Solved problems and decreased costs due new implementation of the new medical plans.

•Compliant with all clients’ medical information according to company regulations.

•Increased productivity by following strict KPI guidelines for handling all inbound calls and processing all claims.

•Increased profit by integrating all medical databases into one software program in accordance with the policy on quality control.

Other Professional Experience

Customer Service Representative

Woolworths, Success, WA 6164 Dec 2013-Oct 2017

•Demonstrated a flair for quality customer service delivery.

•Maintained a safe work place by adhering to safety regulations.

•Actioned new sales initiatives.

Administrative Assistant, Client Support, Accounts Receivable Project Management Various Temp Assignments, Texas, Florida 2004-2007

•Improved the system by updating the receivables in Excel that determined when to collect on past due accounts.

•Managed the databases and followed up with late customers and provided policy terms and conditions for any new accounts.

•Negotiated on net terms for payment. Collected payment according to those terms.

•Reviewed all account information, made changes to receivables as needed.

Executive Assistant, Management, Project Management/Coordinator

Intimate Touch, NY, NY 1999-2003

•Booked executive travel, hotel arrangement, managed expense accounts.

•Office management, calendar management. Stakeholder liaison.

•Implements and managed a new E-mail team, mentored all employees toward development goals.

•Trained all new employees on operational policies and developed new strategies for employee team building activities.

•Decreased costs by building a new efficient distribution network for shipping goods.

Voluntary Involvement

Volunteer with the homeless

Food Pantry and disadvantaged Youths, NYC 2011-2012

•Taught business skills, resume building, and any computer training to homeless youths and helped in fundraising for the homeless

•Set up the electronic computer tablets for easy online ordering of hot and cold bags.

•Implemented a Golf outing recreational event as a team building, healthy, and positive way forward for volunteers.

•Prepared hot and cold bags and packaged for all specifications. Checked ID’s and quality checked bags. I implemented a shorter turnaround time for all meals within the certain timeframe allowed

References

Emily Lewsey

Howden Saggers Lawyers aduzkf@r.postjobfree.com

07 3210 0462

Dr Jo Goodie

Senior Lecturer at Murdoch University aduzkf@r.postjobfree.com

08 9360 2982

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