VIRGILIO PEREZ

***** **** ***, *******, **, ***** 407-***-**** aduzg7@r.postjobfree.com

Summary of

Qualifications:

Motivating staff to peak performance levels

Excellent written, oral, and interpersonal communication skills

Leading by example and developing others in doing the same

Highly motivated, self-directed, and customer service oriented.

Exceptional Customer service skills

Works effectively independently and as part of a team in high volume deadline driven environment

Strong organizational and prioritizing skills

PROFESSIONAL EXPERIENCE

Universal Orlando Resort Part time 2017-Present

Security Officer

Orlando, Florida

Provided high quality customer service

Fulfilled customer expectations

Quick learner and strong at adapting to different environments

Strong communication skills and able to communicate with different groups

Undercover behavior detection officer well versed in identifying potential risks Fastenal

General Manager Fulltime 2011-2013

Oviedo, FL

Primary responsibilities include but were not limited to developing and executing sales plans to exceed business goals, inventory, gaining new clients and managing a small team in the construction materials industry.

Effectively communication sales statistics and progress towards goals to motivate performance of others.

Developing and training others to achieve optimal business results as well as personal goals.

Exceed customer service expectations and using problem solving skills to deescalate issues.

Managed small team of 2 or more at a time.

La Maison Jewelers

Customer Sales Consultant Fulltime 2008-2011

Oviedo, FL

Consultant’s primary responsibilities include working directly with customers and identifying their jewelry product or service needs.

Assist management with inventory and stock availability.

Processing payments for products or services using cash registers and Point of Sales systems (POS)

Understanding and communicating the types of metals and processes used to create the merchandise to give the client a better understanding of the product.

Maintaining and creating long term relationships to keep consistent sales targets.

Resolve inquiries and problem solving when management is not available Sears Outlet

Lead Call Center Agent Fulltime 2007-2009

Winter Park, FL

Agents’ primary responsibilities include communicating with clients via phone, chat or email to assist with simple product repair, resolve delivery issues, and sell warranties, parts, or appliances.

Provided outstanding member experience using communication and influencing skills to increase sales.

Obtained client information to better assess clients’ needs and setting expectations. AutoNation Chrysler Dodge Jeep Ram

Sales Associate Fulltime 2006-2007

Altamonte Springs, FL

Associates primary responsibilities include listening to clients’ needs and using a consultative selling process to match the best vehicle for their needs.

Worked independently for sales but also as a team when transitioning clients to financial service manager, sales managers, and service associates.

Followed up with customers to ensure satisfaction and prospected referrals using creative approaches

Setting and achieving sales goals using superior product knowledge

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