Customer Service Assistant Manager

ALLINA JAMERSON

Glendale, AZ *****

623-***-**** - ******************@*****.***

PROFESSIONAL SUMMARY

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. SKILLS

Employee Coaching and Motivation

Office Management

Administration and Reporting

Performance Tracking and Evaluations

Safety Standards

Customer Service

Facilities Inspection

Conscientious and Detail-Oriented

WORK HISTORY

05/2021 to Current Assistant Manager

Family Dollar – Phoenix, AZ

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

02/2018 to 04/2021 Visitation/Chemical Porter

ADC – Glendale, AZ

Stripped and refinished hard surface floors to maintain quality condition and appearance.

Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Identified repair needs and major maintenance concerns, and escalated issues to management.

Kept chemicals stocked and safely stored in marked areas. 12/2003 to 06/2014 Front Office Manager

Jackson Hewitt – Phoenix, AZ

Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Prepared reports to assist business leaders with key decision making and strategic operational planning.

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement. Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

EDUCATION

High School Diploma

Rio Salado - Phoenix, AZ

CERTIFICATIONS

Food Handler Certification

Certificate in Quality Customer Service & Office Management

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