Marcus W. Mayo

**** ************ **., ***. ** 252-***-****

Greenville, NC 27834 aduzd8@r.postjobfree.com

PROFESSIONAL SUMMARY

My current ambition is to apply my skills and knowledge from recently working in different manufacturing backgrounds to benefit ECU Health.

SKILLS SUMMARY

Government Operations

Mediation

Conflict Resolution

Customer Service

Operational Protocol

Critical Thinking

Supervision

Management

Training

EDUCATION

Master of Arts in Psychology, specialization in Mediation and Conflict Resolution January 2013

University of the Rockies, Colorado Springs, CO

Bachelor of Science in Political Science, concentrations in Pre-Law, Criminal Justice/Criminology May 2010

Barton College, Wilson, NC

Associate of Applied Science in Paralegal Technology December 2007

Wilson Community College, Wilson, NC

WORK EXPERIENCE

Warehouse Associate 7/2019-Present

Kelly Services at SuddenLink, Greenville, NC.

Test cable boxes that are either returned or newly refurbished or repaired

Clean and organize returned customer cable equipment

Discard warehouse waste

Organize scrap equipment

Warehouse Material Handler 5/2019-7/2019

Kelly Services at Fresenius Kabi, Wilson, NC

Monitor waste every 2 to 3 hours for removal to either compactors or shipping.

Assist vault attendant with batch preparation for four production lines

Handle warehouse materials as needed

Servicer

Thermo-Fisher Scientific, Greenville, NC 6/2017-5/2019

Accurately pull batches from either the granulation production pipe chase area, granulation core area, small-scale production room, drug stock overflow, or drug vault area

Take leftover batches to either the small-scale production room, drug stock overflow, or drug vault area

Accurately identify, document, and stage trash and contact waste from Granulation in waste disposal shipping area

Hand and machine wash Glatt bags for various rooms and specific types of batches

Assemble cleaning carts for changeovers or mandatory 30-day cleaning in production rooms

Order totes and stage totes in front of production room, in production room material lock, or in production core area

Sign-in or verify under lock and key - controlled and non-controlled substance samples and quality assurance retainers

Delivery Driver

Four Seasons Pizzeria, Wilson, NC 3/2017-6/2017

Autonomously assert ideal routes for deliveries

Accurately prepare deliveries

Professionally present deliveries

Professionally interact with Four Seasons Pizzeria clientele

Autonomously assert chores when not delivering or taking orders inside restaurant

Initiate taking on more knowledge and training in other tasks

Anger Management Specialist 11/2016-01/2017

BH Choices SA/MH, Greenville, NC

Prepare group facilitation according to peer reviewed instruction material

Greet clients

Discuss payments due with clients

Receive money/Issue receipts to clients

Sign clients in to session/ Proceed with session

Create client notes and sign off on notes into clients’ folders

Leave premises of facility secured

Stay-at-home Parent 3/2016-3/2017

Assembler 11/2015-3/2016

Coeur, Incorporated, Washington, NC

Assemble medical equipment

Prepare recyclable waste in packaging area

Sales Associate 3/2015-9/2015

Ollie’s, Greenville, NC

Assist customers with items too heavy for them to carry

Assist customers in finding merchandise in the store

Answer customers’ questions to the best of my ability

Interact with co-workers to achieve organizational goals

Versatile Temporary Employee 1/2015-11/2015

Manpower Staffing, Greenville, NC

Work on different assignments as needed

Assignments ranged from construction to manufacturing to customer service

Interact with co-workers to achieve organizational goals

Cafeteria Tech I 6/2013-1/2015

Vidant Medical Center, Greenville, NC

Handle customer complaints and offer solutions to dissolve negativity

Help employees of Vidant Medical Center fill out cafeteria payroll deduction agreement forms

Act as a liaison to post-partum patients who request special cafeteria services

Close a $400.00 till to determine the amount of money made over or under the comparison printout of cash accountability every time I work

Shift Manager 6/2010-6/2013

Arby’s Restaurant, Wilson, NC

Handle customer complaints and offer solutions to dissolve negativity

Balance cashier drawers, close credit card machines, when asked to do so, approve customer discounts depending on situation

Assist in closing in either of three positions, whichever is necessary

Team Captain/Leader

Library Work Study 8/2007-12/2010

Barton College, Wilson, NC

Assisted in the training of new work study students

Welcomed outside speakers and guests

Faxed documents, organized shelves, re-shelved books, and collected fines and fees

Maintained library book due dates, answered and transferred phone calls, elaborated to students about the Dewey Decimal system

Political Science Intern 10/2010-11/2010

County of Wilson, Wilson, NC

Shadowed Chairman of the Board of Commissioners, County Manager and Assistant County Manager and County Tax Office employees

Performed administrative tasks at the Board of Elections and the Substance Abuse Coalition

Observed the County Manager negotiate a utility truck contract

Paralegal Technology Intern 8/2007-12/2007

United States Bankruptcy Court, Wilson, NC

Made folders for closed cases and filed them when necessary

Relocated and re-shelved case files

Shredded case documents

Observed bankruptcy court trials and meetings in which creditors and debtors exchange important facts about bankruptcies

Work Study 5/2006-12/2006

Wilson Community College, Wilson, NC

Maintained files, answered phones, made copies, stocked supplies, filled orders for supplies, and delivered supplies to faculty and staff

Served as clerical assistant to Nurse Program helping with intake and at times acting as a liaison

Clerical Assistant (Volunteer & Intern) 10/2005-5/2006

Mediation Center of Eastern Carolina, Wilson, NC

Teen Court Jury Monitor

Maintained files, answered phones, and co-mediated when necessary

VOLUNTEER EXPERIENCE

Obama for America, Wilson, NC - 2012

Barton College, Wilson, NC - 2008-2010

Camp Caroline at Minnesot Beach, NC

Alpha Phi Omega Volunteer for Youth in Action

Habitat for Humanity Annual Spring Benefit

Alpha Phi Omega volunteer for Barton College Service Day

Habitat for Humanity 2010 2nd Annual Stop Hunger Now Benefit

ORGANIZATIONS & CERTIFICATES

National Institutes of Health Web-Based Training Course “Protecting Human Research Participants”, The

National Institutes of Health Office of Intramural Research, Certification Number 1360738,

University of the Rockies, Colorado Springs, CO-01/16/2014

CPR Certification, Pitt Community College, Greenville, NC-4/27/2013-4/27/2015

Case Management/Electronic Case Filing, United States Bankruptcy Court, Wilson, NC, Wilson Community

College, Wilson, NC-4/30/2007

Barton College, Wilson, NC - 2007-2010

SGA Pre-Law Club Alternate Representative

SGA Pre-Law Club Treasurer

SGA Student Financial Committee Member

SGA Liaison to the Library Committee

Alpha Phi Omega Sergeant at Arms, SGA Alpha Phi Omega Alternate Representative

Career Readiness Certificate, Silver, Wilson Community College, Wilson, NC

Notary Public, Wilson, NC - 2005-2010

Wilson Community College, Wilson, NC - 2005-2006

Student Government Association Member & Public Information Officer

Paralegal Curriculum Representative

Founder and President of the 2005 Music Club

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Website Development

Network Consulting

Cloud Based File Management

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