Nicole Smith

aduzch@r.postjobfree.com 417-***-**** 2410 Jerry Lee Drive, Conway, Arkansas 72032

SUMMARY

Hard working, goal-oriented, and self-starting professional with a high level of focus on customer satisfaction. I have worked in the insurance industry and been in management for over 15 years. I am seeking new employment with a company that aligns with my personal and professional goals as well as providing an opportunity for advancement.

SKILLS

MS Office

Cash handling / POS Systems

Customer Service

Communication – Verbal/Written

Time Mgmt / Multi-Tasking

Payroll & Budgeting

Leadership/Coaching Skills

Detail-Oriented

Public Speaking

Sales Experience

Problem Solving

Talent Development / Training

EXPERIENCE

Property Manager Bell Management Joplin, MO January 2019 – November 2022

Management of daily operations and regulatory compliance for several multi-occupant properties catering to diverse clientele including low-income, elderly, and high-end residents; lead team of 7 direct reports to run and maintain properties; talent development including hiring, training, discipline, coaching, and dismissal of support staff; payroll; accounts receivable and payable; corporate liaison with contractors, security, and facilities management; daily and on-call direct customer service contact for residents; created and maintained rent roll spreadsheets for ACH banking Rent Rolls as well as those residents that paid with money/order checks. I worked closely with bank to utilize monthly Rent ACH as well as any NSF. Consultation and market development to drive sales and build customer relations for potential new residents; daily and ad hoc reporting and analyses; and other duties as needed.

Office Manager Farmers Insurance Joplin, MO April 2013 – January 2019

Current Management of daily operations including: accounts receivable and payable, sales transactions and collections, loan approval and financial counseling, customer relationship development, marketing and communications to enhance community presence to drive sales, records management and reporting analysis, payroll, co-worker relations and scheduling, human resources, talent development and optimization through leadership coaching.

Office Manager TitleMax Title Loans Joplin, MO January 2012 - April 2013

Management of daily operations including: accounts receivable and payable, sales transactions and collections, loan approval and financial counseling, customer relationship development, marketing and communications to enhance community presence to drive sales, records management and reporting analysis, payroll, co-worker relations and scheduling, human resources, talent development and optimization through leadership coaching.

Office Manager Farmers Insurance - Steven Smith Joplin, MO February 2009 - January 2012 Management of daily operations including: accounts receivable and payable, sales transactions and collections, loan approval and financial counseling, customer relationship development, marketing and communications to enhance community presence to drive sales, records management and reporting analysis, payroll, co-worker relations and scheduling, human resources, talent development and optimization through leadership coaching.

Store Manager Dairy Queen Bryan, TX October 2006 - January 2009

Management of daily operations including: accounts receivable and payable, sales transactions and collections, loan approval and financial counseling, customer relationship development, marketing and communications to enhance community presence to drive sales, records management and reporting analysis, payroll, co-worker relations and scheduling, human resources, talent development and optimization through leadership coaching.

EDUCATION AND TRAINING

2019 - 2022 Tax Credit Training and Tax Credit Compliant

2019 - 2022 MOCARH Fair Housing Training

Associate of Science: Business Management Crowder College Neosho, MO 2011 Dean's List Honoree - All years [3.8] GPA Business Technical Skills Assessment Certification – November 2011

Business Management Blinn College Brenham, TX

REFERENCES

References Available Upon Request

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