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Customer Service Call Centre

Location:
Johannesburg, Gauteng, South Africa
Salary:
9000
Posted:
January 27, 2023

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Resume:

Curriculum Vitae for Phumzile Brilliant Ngwane

Address: Number 418, Unit 312 Cullinan Diamond, Cullinan, 1000 Cell number: 076******* e-mail address: aduzau@r.postjobfree.com PERSONAL DETAILS

Surname : Ngwane

Names : Phumzile Brilliant

Gender : Female

Languages : English (Professional) IsiZulu (mother tongue) Sepedi (communication) EDUCATIONAL QUALIFICATIONS

• Human Resource Management diploma

• Customer Service Revised 2017 diploma

• Admin Support certificate

• Introduction to soft skills communication certificate

• Interpersonal skills certificate

• SHE representative certificate

OTHER QUALIFICATIONS

• Corona virus certificate

• High performance CPR certificate

• Computer certificate

• HIV/AIDS Awareness Prevention certificate

• Cooperative Development certificate

SKILLS AND KNOWLEDGE

• Good written and verbal communication skills

• Computer advanced skills

• Ability to work independently as well as in a team

• Training and development skills

• Driving skills

• Sound knowledge of policies

• Report writing skills

• Knowledge of monitoring and support

• Time Management skills

• Assessment, organisational skills.

PERSONALITY TRAITS

• I am punctual, work as collective and give clear direction.

• I am confident, i feel sure about my abilities and present myself well to other people.

• Iam hard-working, always put lot of effort into my work,

• I am reliable, always trusted to do what is required, meet deadlines and can work under pressure.

• I consult, accountable for my actions and give clear direction. WORK EXPERIENCE

PREVIOUS WORK EXPERIENCE

1. Institution : Hlolisisa Primary school

Period : 6 Months

Position : Admin assistant

2. Institution : PSB Call centre

Period : 5 years

Position : Call centre agent

3. Institution : Smollan (Unilever)

Period : 2 years

Position : Merchandiser

4. Institution : Mangwadi logistics & projects

Period : 2years

Position : Secretary

5. Institution : Africom Media

Period : 1 years

Position : Admin Clerk

6. Institution : Hermpo Trading Enterprise cc

Period : 3 years

position : HR

RESPONSIBILITIES

• Render general clerical support services, record, organise, store, capture and retrieve corresponded and data.

• Update registers and statistics, handle routine enquiries, make photocopies, and receive or send emails, distribute documents/packages to various stakeholders as required.

• Keep and maintain the filling system for the component.

• Type letters and/or other correspondence when required.

• Keep and maintain the incoming and outgoing document register of the component,

• Provide supply chain clerical support services within the component.

• Liaise with internal and external stakeholders in relation to procurement of goods and services.

• Obtain quotations, complete procurement forms for the purchasing of standard office items,

• Stock control of office stationery.

• Keep and maintain the asset register of the component

• Provide logistical support services, provide administration clerical support services within the component.

• Maintain a leave register for the component,

• Keep and maintain personnel records in the component,

• Keep and maintain attendance register of component,

• Arrange travelling and accommodation.

• Provide financial administration support services in the component.

• Capture and update expenditure in component.

• Check correctness of subsistence and travel claims of officials and submit to the manger for approval

REFERENCES

1. Ms N Mthembu call centre supervisor 081-***-**** 2. Mr D Zondo Area manager 082-***-****

3. Ms Z Mthethwa Director 076-***-****



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