Center Representative Customer Service

JOSEPH G. ARMER

334-***-**** aduza8@r.postjobfree.com

aduza8@r.postjobfree.com linkedin.com/in/joey-armer

OBJECTIVE: Job Application

HIGHLIGHTS OF QUALIFICATIONS

A SENIOR MANAGER IN UNMANNED AIRCRAFT SYSTEMS THAT TRAINED AND MENTORED 10 TEAM LEADERS TO SUPERVISE IN MULTIFACETED, FAST PACE POSITIONS TO SUCCESSFULLY ACCOMPLISH ALL PROJECTS ON TIME AND TO STANDARD. MOTIVATED TEAMS TO ACCOMPLISH PROJECTS TO STANDARD AND ON TIME FOR JUST UNDER 4 YEARS. SCHEDULED TRAINING FOR EMPLOYEES ON EQUAL OPPORTUNITY, FINANCES, EDUCATION, PHYSICAL SECURITY, WORK PLACE SAFETY, AND ADVANCEMENT IN THEIR CAREER. SUPERVISED VEHICLE MAINTENANCE ON 14 VEHICLES AND 6 TRAILERS, 4 AIRCRAFT, 6 RADOMES, RUNWAY SUPPORT EQUIPMENT, AND THOUSANDS OF CABLES WORTH OVER $25 MILLION. 6 OF THE 20 TEAM LEADERS MOVED UP TO HOLD POSITIONS OF GENERAL MANAGER AND/OR STORE MANAGEMENT EQUIVALENT. AS CASHIER LEAD, TRAINED 2 CASHIER LEADS AND 10 CASHIERS TO UNDERSTAND AND SUCCEED IN THEIR JOB.

STRENGTHS AND COMPETENCIES

• COMPLEX PROBLEM SOLVING

• INTERPERSONAL SKILLS

• HIGHLY EXPERIENCED IN

MICROSOFT PROGRAMS

• SELF-LEARNING

• TIME MANAGEMENT

• CRITICAL THINKING SKILLS

EXPERIENCE

Cashier/Business Center Representative/Cash Controller: Cashier with an average of 32 items per-minute, that works anywhere from open to close daily. An outgoing partner with a can do attitude that is trained in business center (Western Union/Texas Lotto) and cash Controller activities and excels in customer service. Cashier Lead: Trained, monitored, and tested cashiers daily. Count and balance the safe and tills daily. Operate and coach employees to use equipment, follow safety rules, and understand standards. Leads in customer service, issues with products, and overall satisfaction or the store with an 80% satisfactory rate by survey each week. JOSEPH ARMER

Aviation Systems: Senior Manager for a RQ-7B (Shadow Unmanned Aircraft) with flight experience in MQ-1A (Warrior A) and the RQ-11 (Raven) systems. Worked as a Senior Writer/Instructor for all Army Unmanned systems to include the MQ-1C (Grey Eagle). Admin/HR: Used Microsoft Office, Excel, and PowerPoint Software along with Adobe Pro daily to create data tracking sheets, physical training schedules, meeting slide decks, budget planning worksheets, counseling, awards, personal actions, and training development. Able to type 75 words per minute with no errors. Perficient in 10 Key with an aptitude for numbers. Understand the basics in QuickBooks. Maintained personnel files on 30 employees, and was responsible for the health, welfare, training, and success of each one. Easily learns new software programs with little to no training. Developed job-specific doctrine for both manned and unmanned aviation as an expert in the field, and updated over 200 collective tasks to align with Army doctrine and current FAA regulations. HAZMAT: Prepared hazmat documentation for 2 trucks and 4 trailers for movement to/from 4 countries and 3 states for training and real-world maneuvering operations. Management: Motivated teams to accomplish projects to standard and on time for 11 years. Scheduled training for employees on Equal Opportunity, Finances, Education, Physical Security, Work Place Safety, and advancement in their career. Supervised vehicle maintenance on 14 vehicles and 6 trailers, 4 aircraft, 6 Radomes, Runway support equipment, and thousands of cables worth over $25 million. Logistics: Systematically developed and executed logistics for system and 17 to 34 employees into and out of 3 countries and across multiple states for training and real-world operations with no disruptions to training, work assignments, or product production. Physical Security: Performed duties as a physical security manager for over 2 years. Maintained 27 rooms with corresponding keys, 60 computer systems, security checks on 5 safes, 10 classified data ports, and 2 classified storage rooms. EDUCATION

Bachelor of Arts in Accounting from the University of Arizona Global Campus with 3.32 GPA and Dean’s list to be completed in June 2022.

JOSEPH ARMER

Associate of Applied Science: Unmanned Air Vehicle (UAV) Flight Operator March 2019 with Cochise College. Dean’s List with both Cochise College and Troy University and a 3.71 GPA. EMPLOYMENT HISTORY

• Present Cashier/Business Center Representative/ Cash Controller/ Gas Station Representative H.E.B. Austin 24 (C541) 7703 N FM 620 Austin TX 78726

• January 2022-May 2022 Cashier/Business Center Representative H.E.B. Austin 13 7112 Ed Bluestein Blvd, Austin, TX 78723

• August 2021-March 2022 Team Member (Cashier Lead) Store 27 12250 Research Blvd, Austin, TX 78759

• July 2017-August 2021 Unmanned Aircraft Systems Supervisor Fort Riley KS, 66442.

• May 2016- July 2017 Aviation Systems Training Developer Fort Rucker AL, 36362.

• May 2014- May 2016 Aviation Senior Instructor Writer Fort Rucker AL, 36362.

• November 2010-May 2014 Unmanned Aircraft Systems Supervisor Fort Hood TX, 76549.

• February 2009- November 2010 Unmanned Aircraft Systems Team Leader Fort Hood TX, 76549.

• March 2007- February 2009 Training Management Organizer Fort Knox KY, 40121.

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