Call center Agent
Resume:
AILENE G. GUMAHAD
Mobile Phone Number: +63-926-***-****
Email Address: *********@*****.***
Present Address: Bukid Area 4, Sta. Ana Sun Valley,
Parañaque City, 1700
CAREER OBJECTIVES
To get new experience as well as utilize my communication and interpersonal skill to work towards organizational goals and be able to equip myself with the knowledge that I will be able to use in the expansion of my career in the future.
I.PERSONAL DATA
Born on October 5, 1989; 33 years old; Female, single. Confident and fast learner and can work under pressure; Flexible and can perform Multi-task; Hardworking and committed to excellence; Can work effectively with diverse group of people; Effective Communicator; Pro-active Team Player.
II.EDUCATIONAL ATTAINMENTS
BACHELOR OF SCIENCE IN INDUSTRIAL AUTOMATION AND MECHATRONICS
Mindanao State University-Iligan Institute of Technology (April 2011)
Andres Bonifacio Avenue, Iligan City, 9200
III.SKILS
Can perform MS Word, MS, Excel and Power Point.
Can perform Basic Digital Logic, Basic Electrical Circuit Installation, Electro-pneumatics and Hydraulics, Basic Programmable logic Controls (PLC).
Able to understand and analyze data.
Computer Savvy.
IV.WORK EXPERIENCE
INNODATA KNOWLEDGE SERVICES INC. Mandaue City, Cebu, Philippines
Associate November 2020 - Present
Legal Services Department October 2015- May 2017
Publishing/Capture & Converse January 2012-April 2013
Handled confidential and legal data of clients.
Data classifying and updating data as per client requirements.
Online cataloging of data in batches for accurate recall by clients.
Interpreting data, analyzing result using special technique.
Develop and implement data analyses, collection systems that optimize statistical efficiency and quality.
Proof reading and reviewing of data for accuracy.
GRAND ACE CARDINAL INDUSTRIAL INC. Zone 3B, Del Carmen, Iligan City
Safety Officer March 2020 – March 2022
Engineering Services Department
Project-Based
Complying all Occupational Health and Safety.
Conducting Toolbox meeting.
Inspecting worksites and reviewing work conditions.
Promoting safety practices at the job site.
Maintaining safety regulations.
Implementing preventive measures to ensure safe working environment.
Ensuring that all personnel follow safety precautions.
Recording and reporting statistical information.
YOUFFY HOME HEALTH CARE CENTER Dubai, United Arab Emirates
Receptionist cum Secretary May 2014-October 30, 2014
Organizing, filling and storing of paperwork and modifying computer-based information.
Handling incoming /outgoing calls and doing telemarketing.
Handling Nurses Applicants.
CHILLAXY CHILLED DESSERTS Dubai, United Arab Emirates
Service Crew/Barista/Cashier August 2013-May 2014
Cashiering
Serving coffee, ice cream and pastries.
Keeping the work area clean and organized.
Providing excellent customer service.
Responding promptly to costumer inquires.
V.RELEVANT SEMINARS AND TRAINING
CERTIFICATE OF COMPLITION IN BASIC OCCUPATIONAL SAFETY AND HEALTH
Held on August 3-7, 2020 via ZOOM
CERTIFICATE OF COMPLITION IN SIEMENS S7-200 BASIC & ADVANCE PLC PROGRAMMING & APPLICATIONS
Held on January 22, 2007 at IACET Dept., Mindanao State University-Iligan City
CERTIFICATE OF ATTENDACE IN UNDERSTANDING BASICS OF PROGRAMMABLE LOGIC CONTROLLERS
Held on March 30, 2009 at Mindanao State University-Iligan City
VI.CHARACTER REFERENCES
ANANIÑA B. PARIÑAS
Computer Lead Associate
Innodata Knowledge Services Inc.
Subangdako, Mandaue City, Cebu
JULIE ANN P. HERCO
Admin Officer
Grand Ace Cardinal Industrial Inc.
Zone 3B, Del Carmen, Iligan City
REMEOGIO B. GONZALES
Professional Electrical Engineer
Habilis EE Training Center
Purok 6-A Tambo, Iligan City
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