Entry Clerk Service Representative

ASHLEY LISTER

*******.******@*****.***

843-***-****

(HEARING IMPAIRED -

PLEASE TEXT OR EMAIL ONLY)

WWW.LINKEDIN.COM/IN/ASHLEY-

LISTER-A5678B231

PROFESSIONAL SUMMARY

Highly motivated, organized, and

disciplined who is dedicated to

providing high quality results.

SKILLS

• Strong Organizational

Skills

• Time Management

Skills

• Attention to Detail

• Customer Service

• Proficient with

numerous databases

• FreshDesk

• Microsoft Excel, Word,

PowerPoint

• Abacus

• Trip Actions

• Admin (Atolla db)

WORK HISTORY

ADMINISTRATIVE ASSITANT

FUNCTION OF BEAUTY

PAXINOS, PA

Oct 2019 - Present

• Conduct monthly expenses and coordinated travel arrangements for executive level personnel.

CUSTOMER RETURNS SUPERVISOR

FUNCTION OF BEAUTY

PAXINOS, PA

Jan 2020 – Mar 2021

• Defined and created a Customer Returns (CR) Team outside of the existing Customer Service (CS) Team to handle unique customer to manufacturing concerns on product quality, formulations, and shipments.

• Managed the day to day operations of a team of CR representatives. Provided the team with weekly goals, training, and feedback to ensure the customer needs were promptly met.

• Worked together with multiple departments to troubleshoot and solve issues with database errors, shipping errors, and customer feedback to increase CR efficiency and reduce rework.

• Developed all work flows, processes, and procedures for the CR department. Gave cross training to the CS department on product manufacturing processes and CR related responsibilities.

• Developed a process that organized and managed all donations. Coordinated the donations of over $700K in Function of Beauty products to 50 non-profit organizations across 3 states (PA, MI, NY). CUSTOMER SERVICE REPRESENTATIVE & DATA ENTRY CLERK FUNCTION OF BEAUTY

CATAWISSA, PA

Oct 2018 – Dec 2019

• Responded to customer concerns through the email platform

(FreshDesk), corrected shipping errors, and provided solutions to customer needs in timely manner.

• Entered batch records and numerical data information into local database, troubleshot and corrected inventory errors with raw ingredients and materials, and conducted cycle counts of inventory. FULFILLMENT MANAGER

ATOLLA AT FUNCTION OF BEAUTY

PAXINOS, PA

Oct 2021 – Feb 2022

• Coordinated and completed the entire Atolla operations migration from NYC to PA after a merger between Atolla and FoB. The migration was completed in 1 week with customer order fulfillment caught up by the end of the week.

2

• Atolla CS Console

• Slack

• ShipStation

• ICATAMI (FoB db)

• FoB CS Console

• OnBase

• ZeBU

• CFMS

• DARTS

• Managed the end-to-end fulfillment operations during the final five months of Atolla’s operations. Developed new workflow and procedures to train a small task force on fulfillment needs and requirements to keep direct labor costs low.

• Worked with the PA Operations Managers and Accounting Department to conduct initial inventory counts during the migration and the final inventory counts at the end of Atolla’s operations. ACCOUNT RECEIVABLE CLERK IV

FEDERAL MANAGEMENT SYSTEMS, INC.

CHARLESTON, SC

Nov 2004 – July 2006

• Received, verified, and organized documents and files for Repatriation, Evaluation, and Emergency Medical Dietary Assistance (EMDA) Loans.

• Corresponded on a daily basis with Embassies and other Federal agencies in the search for information to complete files.

• Maintained database for the Annual Reports, researched debtor information on Charleston Financial Management System (CFMS) and Defense Acquisition Requirement Tracking System (DARTS) to ensure no duplication of obligations.

• Entered data information into CFMS database, processed corrections, and modifications in CFMS for five Accounts Receivable Technicians. CONTRACTING & LICENSING SPECIALIST

DUNHILL MARKETING & INSURANCE SERVICES

SAN DIEGO, CS

Oct 2002 – Feb 2004

• Received and entered information into the office database (OnBase and ZeBU) from contracts, licenses, errors, and omissions coverage documents.

• Organized files and reviewed forms, contracts, and licenses for necessary information and sent them to agents and agencies for signatures and/or renewal.

EDUCATION

HIGH SCHOOL DIPLOPMA - JUNE 1999

Stratford High School

Goose Creek, SC 29445

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