Jason Kier

*** *. ****** ***** *****

Moses Lake, WA 98837

303-***-****

aduz91@r.postjobfree.com

Work Experience

Olympic Steel Moses Lake, WA February 2014 through August 2015

Shift Lead

●Instruct and guide others

●Manage time

●Complete work orders

Shop Help

●Drive fork lift

●Fill orders to be delivered to Genie

Sunshine Key RV Resort Big Pine Key, FL June 2016 through September 2017

Maintenance

●Fix RVs

●Minor plumbing

●Painting

●General upkeep

Marina Attendant

●Retail

●Boat slip management

●Customer service

Skills

●Exceptional customer service skills

●Works well with others

●Strong leadership skills

●Determined and driven worker

●Detail oriented

References

Charlie Stevens, Olympic Steel 509-***-****

Gary Short, Sunshine Key RV Resort 203-***-****

Tom Neil, Olympic Steel 253-***-****

Experience

Aaron’s Sales and Lease, General Manager April 2019 to Present

Manage the store to achieve planned growth and profit goals

Recruit, hire, train, and develop the best team of associates for the store to ensure efficient and successful operations

Leverage team of associates to ensure customer satisfaction

Respond to customer inquiries and issues, resolve customer problems, and ensure customer satisfaction

Close all lease agreements with a mind towards customer service, establishing a long-term relationship, and safeguarding company assets

Establish a professional working relationship with store staff, peers within the region, the Regional Manager, and Senior Level Executives.

Accurately report financial measures and transactions

Ensure that Quality Control Calls are completed on all new lease agreements within 1 business day of delivery

Personal responsibility for management of all renewal activity

Personally authorize all returns with a focus on customer relationships and ownerships

Proven demonstration of strong leadership, communication, professionalism, and interpersonal skills

A history of demonstrated selling skills

Networking to expand customer base and recruit excellent associates

Remain adaptable in rapidly changing, fast paced environment

Effective organizational skills

Proven managerial skills

Aaron’s Sales and Lease, Customer Accounts Manager February 2018 to April 2019

Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals

Clearly articulate the value of Aaron’s products and services to ensure account renewal

Maintain customer contact over the phone and through home visits

Identify add-on opportunities with existing account holders

Build authentic customer relationships to support customers in their ownership goals and drive sales

Contact customers who have not renewed merchandise agreements

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency, and payment history to monitor accuracy

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money, and obtaining customer signatures on lease agreements

Update customer information and maintain accuracy

Assist the sales team as needed

Additional Skills

Experience with Microsoft Outlook, Excel, PowerPoint, and Word

References

James Hoyt, Regional Manager, Aaron’s Sales and Lease 509-***-****

Josh Losiel, Chief Operating Officer, Northwest Freedom (Aaron’s franchise) 503-***-****

Gary Short, Former Marina Manager, Sunshine Key RV Resort 203-***-****

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