Customer Service Resources Manager

Brighton Duke Khumalo (**yrs)

Address: * ***** ****, ***********, ********

Email: *************@*****.*** Telephone: +263********* /+263*********

PERSONAL STATEMENT

A proactive, ambitious and creative individual with a reputation for success. Experience in hotel catering and related services, retail merchandising with speciality in till operation, counter sales, advertising, cash security, stock control and above all customer care. Passionate and ability to work independently with minimal supervision, goal oriented and results driven. An excellent communicator, facilitator and geared towards problem solving and team unity for achievement of organisational objectives.

EMPLOYMENT HISTORY

December 2018-April 2022 : Rainbow Hotel Bulawayo

I was responsible for providing waiter services to customers in the hotel on specific hotel function days.

•Ensure maintenance of the highest possible standards throughout the restaurant, room service, conferences, events and meetings

•Provide support to the kitchen staff in organising ingrediants for meals planned, keeping items current and in line with customer trends

•Preparation and setting tables as per the daily schedule of events and restaurent

•Documenting orders and facilitating kitchen staff and back to customers

•Serving

•Actively serving customers timously and re-organisation of the restaurent and cleaning

•Conducting decoration for functions as per customer requirements for each event/function

•Ensure compliance with health and safety policies and procedures of the company

October 2018: Choppies Nkulumane Complex Bulawayo

•Telephonic sales

•Product merchandising

•Till operation

•Advertising shop products and conducting promotions

•Conduct stock taking

•Support production of the stock taking report

•Participate in post stock taking and feedback meetings

•Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

•Handle customer relations issues in a gracious manner and in accordance with company policies and proceedures.

•Ensure compliance with health and safety policies and procedures of the company

May 2022-August 2022: Ingutsheni Central Hospital – Bulawayo

Mental Health Care Assistant

Key delieveries:

Serving Of Meals

Feeding The Helpless Patients

Oral Hygiene

General Grooming Of Patients (Personal Hygiene)

Taking Temperatures,Pulse and Respiration

Bathing Of Bed Ridden Patients

Wound Dressings

General Cleaning Of the Ward And Damp Dusting

Bed Making

Looking After The Dying

Looking After The Elderly And The Mentally Disturbed Psychiatric Patients

Employment History: December 2020-Till Date:Touch Of Class Luxury Group

Class 2 Driver

Experienced and reliable Driver with vast experience working in the transportation of goods and passengers.Adept in safe driving practices and traffic laws.Bringing forth a clean driving record as well as a career history full of satisfied customers and clients.Experienced in performing maintenance and minor repairs on vehicles.Committed to the safety and successful transportation of goods,passengers and vehicles.

Skills:

Clean Driving Record

Time Management Skills

Excellent Communications Skills

Problem Solving Skills

Safety and Compliance Standards

Punctual

Safety Minded

Contact Details: +263-*********

Email: *****@*************.***

EDUCATION

Ordinary level

School: St Benards High School, Bulawayo

CORE ATTRIBUTES

Customer service orientation

Reliable

Dependable

Results oriented

Multi-tasking

The ability to thrive in a high-stress environment

Team work

Passion for people

COMPUTER SKILLS

•Microsoft Office packages (Word, Excel, Access,PwoerPoint)

•Internet and email communication

REFERENCES

1.Sister Muwi (Ward Sister In Charge) Or Matrons Department,Ingutsheni Central Hospital Bulawayo

Telephone:09-466463/5 & 09-472420

Fax:09-466896 & 09-460459

2.Mrs Pinky (CEO),Touch Of Class Luxury Group,Bulawayo

Telephone:+263-*********

email:*****@*************.***

3.Mr Benny K. (Manager), Choppies Nkulumane Complex, Bulawayo

Telephone: 029- 488804/488794;

4.The Manager, Matanuska Vegetable Retail

5.Mrs G Ncube (Human Resources Manager) Or Mr. Shadreck, (Supervisor), Rainbow Hotel Bulawayo,Telephone: +263 (0-292-******/9 & 881273-9

email:************.**********@***.**.**

6.Mrs S. Mkhweli, ( Management Committee Member), Masakhane Traders Association,Telephone:+263*********, Email: ************@*****.***

Contact this candidate