Customer Service Coordinator

Daniel P. Rodden

Folsom, PA 484-***-**** aduz88@r.postjobfree.com

Objective

Highly motivated, self-starter with 35+ years’ experience in customer service, sales, and inventory management. Seeking part-time employment where I can utilize my agile approach to problem solving; focus on team successes or provide a high level of individual stakeholder output.

Skills & Abilities

Inventory Management/Procurement

Training Creation and Documentation

Agile Methodology

Cross Functional Relationships

Communication, oral and written

Customer Service

Detail Oriented

Excellent Time Management

Microsoft Office -Word, Excel, Outlook

Team Player

Experience

CUSTOMER SERVICE COORDINATOR JARO TRANSPORTATION SERVICES INC. CAMDEN, NJ MARCH 2015-PRESENT

Oversee customer inventory distribution

Manage logistics and process compliance for Camden, NJ office

Plan, coordinate and manage administrative procedures and systems

Vendor and inventory management oversight

Maintain various reports to ensure KPI metrics are met

TEAM LEADER, CUSTOMER SERVICE PENN TERMINALS INC. EDDYSTONE, PA AUGUST 1994-MARCH 2015

Oversaw all container import and export operations

Maintained database files by manifesting inventory for westbound vessels

Subject Matter Expert who created instructions for stuffing and stripping warehouse materials

Onboarded new hires providing training and mentoring in all aspects related to hired job duties

Arranged communications between shipping lines and warehouses

Documented delivery instructions to warehouse for shipping line, brokers, and customers

Responsible for reporting metrics, both scheduled and ad-hoc, for Accounting Department

Managed daily tasks and delegated responsibilities for customer service personnel

DRIVER/SALESMAN L&G SNACK FOOD WEST CHESTER, PA SEPTEMBER 1990-APRIL 1994

Delivered products to existing customer and strengthened customer relationships

Secured new customer base creating three routes and increasing revenue

Managed warehouse inventory

DRIVER/SALESMAN GROFF’S SNACK FOOD BOWMANSVILLE, PA AUGUST 1979 -SEPTEMBER 1990

Earned three awards in recognition of route splits creating new customer base

Delivered products and maintained excellent customer service

Maintained truck and loading inventory daily

Interests and Hobbies

High School Football Announcer Ridley High School Radio Station 2015-2021

Vice President of Council Eddystone Borough Council 1990-2002

Chairman of Recreation Eddystone Borough Council 1990-2002

Chairman of Administration Eddystone Borough Council 1990-1992

Varsity Coach, Two Seasons Garnet Valley High School Girls Basketball, Girls Softball 1989-1990

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