Chakita Porter

334-***-****

* ****** ***** **********, **

aduz6i@r.postjobfree.com

QUALIFICATIONS

Professional, Highly educated, Great communication skills. Friendly, loves to problem solve and help with resolutions. Highly driven not afraid to take on new tasks, team player who loves assisting others. Empathetic and understanding, great at character building and development. Leads by example, dependable, and trustworthy.

Cognizant/Next Level Business Inc.

December 2022-Current

Provide providers with client info

Ensure all documentation received from Insurance Representatives is correct

Document any complaints or incorrect info

Resubmit any claims and/or Identify issues with current policy held by members

Sitel Inc.(Team Leader) Call Center

Cesar Ramirez 334-***-****

August 2017-Sept 2022

Provide leadership to a team of agents

Ensure and provide feedback that each agent is adhering to the policies set fourth by the company/client

Weekly coaching to help maintain the agents metrics stay at performance level

Code any system issues, troubleshooting and monitoring agents time

Develop agents while assisting when they have escalated calls

MTA TRANSPORT OF ALABAMA(Supervisor/Driver)

Chip Peters 334-***-****

June 2013 - June 2017

Manager who Lead a team of drivers

Drive patients to and from important appointments

Maintain company vehicles and site

Train and guide new drivers on safety and procedure

Dispatch routes and vehicles to each driver daily

The Task force

Ryan Beesly/ 334-***-****- Supervisor

2475 LeRuth Ave. Montgomery Alabama 36106 July 2012- Feb 2013

Lead a team of workers

Maintained the premises of new homes and businesses

Trained any new hires with the company

Maintained the schedules for all employees and payroll

Education

Robert E.Lee High

Graduate with Diploma (2001-2004)

3.73 GPA

Spartan College of Aeronautics and Technology

Graduated with certification (2005-2007)

3.0 GPA

REFERENCES

Natalya Kelley—9 Paradise Pt Ft.Mitchell, AL

808-***-****

Salina Clay -- 14921 S STANFORD AVE

COMPTON, CA 90220 424-***-****

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