ALEXIS FRANK

aduz5i@r.postjobfree.com 407-***-**** Orange City, FL 32763

Summary

My objective is to make a difference wherever it is needed. To utilize my skill set, personal experiences, leadership

qualities while exemplifying honesty and integrity. Also, creating long lasting connections. Helping to expand bountiful

resources to others, to bring support to communities I wholeheartedly relate to. Meanwhile, giving back to those who

deserve equal opportunity, and openly demonstrating that yesterday does not determine tomorrow.

Skills

● Accounts Payable ● Critical Thinking

● Bank Statement Reconciliation ● Time Management

● Handling Confidential Materials ● Bill Payment

● Relationship Building ● Customer Relations

● Account Management ● Attention to Detail

● Vendor Account Monitoring ● Creative Problem Solving

● Proactive and Self-Motivated ● QuickBooks

● Precision and Accuracy ● Word Processing

● Inventory Management

Experience

Heroes Mile I Residential Non-nursing mental/behavioral health technician

DeLand, Fl. I 05/2022 - Current

Accounts Payable Clerk Deland Collision Center - DeLand, FL 06/2021 - 04/2022

● Worked closely with department personnel to produce accurate and timely bills.

● Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.

● Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

● Problem-solved accounts payable questions on behalf of internal team members, management and vendors.

● Handled high-volume invoice processing with minimal supervision.

● Processed customer payments and set up payment plans.

● Reviewed vendor invoices and expense reports, identifying discrepancies.

● Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.

Front Desk Associate All Tan Inc. - Orange City, FL 08/2020 - 08/2021

● Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in

process.

● Managed guest check-in and check-out procedures, reservations and payments.

● Reviewed accounts to assess open charges and answer customer questions.

● Cultivated professional relationships with guests, improving customer retention through coordinated service.

● Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

● Encouraged guests to participate in rewards programs to promote brand loyalty.

● Verified and collected client payments.

● Handled payment processing and provided customers with receipts and proper bills and change.

● Maintained important files, running reports and delivering updates on occupancy and revenue.

● Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and

safety.

● Welcomed a large volume of guests and improved overall customer service.

● Delivered friendly and knowledgeable support to current and prospective customers.

Head Waitress Cress Restaurant - DeLand, FL 02/2021 - 06/2021

● Completed opening and closing checklists to facilitate smooth restaurant operations.

● Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

● Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.

● Met with chefs to collaborate on menu changes, staffing needs and ways to improve the restaurant.

● Addressed concerns or complaints quickly to improve service and escalated more advanced issues to

management for resolution.

● Presented menus to patrons, answered questions about menu items and made recommendations.

● Greeted customers, answered questions and recommended specials to increase profits.

● Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

● Implemented a new POS system and trained staff members on use.

● Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper

sanitation.

● Served a high volume of tables at once and simultaneously supervised serving staff.

● Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu

selection.

● Suggested additional items to customers to increase restaurant sales.

● Calculated charges, issued table checks and collected payments from customers.

● Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

● Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer

satisfaction.

● Provided exceptional service to high volume of daily customers.

Head Waitress Reagan's Orange City Kitchen - Orange City, FL 06/2020 - 02/2021

● Completed opening and closing checklists to facilitate smooth restaurant operations.

● Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

● Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.

● Met with chefs to collaborate on menu changes, staffing needs and ways to improve the restaurant.

● Addressed concerns or complaints quickly to improve service and escalated more advanced issues to

management for resolution.

● Presented menus to patrons, answered questions about menu items and made recommendations.

● Greeted customers, answered questions and recommended specials to increase profits.

● Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper

sanitation.

● Served a high volume of tables at once and simultaneously supervised serving staff.

● Calculated charges, issued table checks and collected payments from customers.

● Cleaned dishes with detergent, rinsing and sanitizing chemicals.

● Prepared salads, appetizers and garnishes to assist kitchen staff.

● Transported dirty tableware from the dining room to the dishwashing area for proper cleaning.

● Provided exceptional service to high volume of daily customers.

Bartender/Bartender/Server Shift Leader Outback Steakhouse - Sanford, FL 01/2015 - 09/2019

● All of the above restaurant responsibilities listed in this resume were implemented and executed during the course

of working with this company. The only differences were Specialty training that were mandatory for Bar regulations

and proper procedures for legal measurements for each signature cocktail. And legal limits to prevent intoxicated

driving when leaving this establishment. Also, training future servers with the correct specific company guidelines

to ensure repeat clientele and the best quality of service.

Bartender/Bartender/Bartender/Server Captain Stonewood Bar & Grill - Heathrow, FL 03/2004 - 08/2010

● All of the above listed responsibilities were also implemented and executed during the course of working with this

company. There were a few exceptional differences required when becoming a senior staff member, this

included exclusive training in proficient wine knowledge, with monthly training and inventory rotations. All Bar

regulations, with exact required measurements per signature cocktails and legal limit restrictions for preventing

intoxicated driving upon leaving this establishment. We were required to take extensive menu tests to ensure the

exact knowledge of ingredients to prevent any food allergy complications. And to adhere to different

preferences of our guests while dining. Most importantly I was a floor manager who overlooked the restaurant’s

overall dining experience. Engaging in table visits, customer satisfaction, problem solving employee confrontations

or re-cooks. Handling cash draws as well. Always maintaining the atmosphere to be pleasant, smooth, and

obtaining the perfect ebb and flow.

Education and Training

ServSafe Food Handler Outback Steakhouse 01/2017

Food Safety: Hazard And Health Codes With Food Handling

Seminole State College of Florida Sanford, FL 06/2004

Associate of Arts: Deaf Education And Special Needs

References:

Christina White: NCPRSS/Addiction Counselor - 2 years of professional interaction 386-***-****

Catherine Stormont: LCSW/Licensed Mental Health Professional - 1 year and a half of professional

interaction 561-***-****

Suzanne Alamina: Paralegal - Former colleague and close friend of 18 years 407-***-****

Stephanie Moss: CPM, PMP, RSP1 Bicycle & Pedestrian Coordinator - 1 year 386-***-****

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