KELLYE THOMAS BIVEN, MSPM

aduz5b@r.postjobfree.com

**** ***** **** *****, *********, KY 40014

502-***-****

SUMMARY

Mrs. Biven is a Senior IT Program Manager recently managing programs in the Value Based Care Industry. She holds a Master of Science Degree in IT Project Management to complement over 10 years of progressive, hands-on IT experience with an additional 5 years in a fast-paced pharmacy management and IT implementation environments. She has extensive background in healthcare, IT, and managing multiple clients and geographically dispersed teams simultaneously. Kellye is a versatile senior level program manager with excellent communication skills and the natural ability to build lasting business relationships. Utilizing both Waterfall (PMI Certified) and Agile (SAFe Certified) methods of delivery she has a vast knowledge and ability to execute based on the demands of each individual client. She is fast to adapt to change and can mitigate high-risk variables, proposing solutions for delivery to meet and exceed client expectations.

EXPERTISE

ScrumMaster, SAFe, MS Teams, Azure, Agile, Version One, Clarity, Enterprise Incentive Management (EIM),MEDITECH, VMware, MSProject, MS Teams, Word, Access, Excel, Change Management, Risk Management, Concour, ERP, Sharepoint, Salesforce, Jira, Confluence, 37Signals, HIPAA, Journyx, Six Sigma, Service Now, Power BI

EXPERIENCE

Enlace; Columbus, OH

OPERATIONS- SR. IT PROGRAM MANAGER July 2022 - January 2023

●Manage multiple concurrent projects and new client implementations through full project lifecycle, including project initiation, planning, execution, monitoring and controlling and closure.

●Oversee and support new client implementations from start to finish, including requirements gathering, data integration, system configuration, testing and production deployments while utilizing an agile framework.

●Plan, forecast and manage project scope, timeline recommendations and benefits realization.

●Coordinate and support organizational prioritization and resource allocation across projects.

●Maintain detailed project documentation, as needed including action items, issues lists and risk mitigation plans utilizing the appropriate tools, such as JIRA and MS Project.

●Provide leadership and effectively communicate project status to all stakeholders, including executive summaries and presentations.

●Negotiate with project stakeholders to identify and secure resources, resolve issues, and mitigate risks.

●Lead cross-functional meetings with various functional areas to meet overall stakeholder expectations and company objectives.

●Track project resource time logs to ensure financials are accurate for any given project.

●Establish and maintain positive external client and team member relationships.

●Identify opportunities and develop strategies for process improvements.

●Understand customer and internal KPIs for any project and work with internal teams to ensure we are consistently meeting and are measuring KPIs.

Humana; Louisville, KY April 2011 – Present

SPARQ PROGRAM - TECHNOLOGY PROGRAM AND PORTFOLIO MANAGER (June 2018- Present)

●Partnered closely with leaders in other areas of the organization to understand their strategies, goals, challenges and opportunities using these to create objectives and define goals and outcomes for development.

●Provided leadership for the project teams, including Project Managers, and ensure project deliverables are being tracked, within scope, and meeting objectives of our clients.

●Harnessed each team’s diversity with onshore and offshore resources to ensure the development of creative solutions to complex problems by utilizing SAFe and Agile methodologies throughout the lifecycle of the program.

●Provided project team members formal and informal feedback and encouragement in order to create a feedback loop within the team and across the release trains.

●Ensured end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit.

●Being accountable for many initiatives including business and IT deliverables I worked with the team to create dashboards for visibility into work streams and structure.

●Directed complex programs involving multiple internal and external constituents utilizing the Project Management Body of Knowledge as a guideline.

●Rigorously managed scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters by continuously collaborating with our partners throughout the lifecycle to maintain priorities.

●Validated financial forecasts and provide on-going reconciliation of resources and other related project expenditures. (Current budget is on track to be within .02% of $10M)

●Developed communication plans and manage dependencies.

●Defined and tracked program milestones using MS Project and Excel while developing, maintaining, and reporting on overall integrated delivery plans.

Transcend Insights- Humana: STRATEGIC CONSULTANT/ACCOUNT MANAGER STRATEGIC ALLIANCE (Feb 2016- June 2018)

●Manage client relationships with key accounts to optimize customer satisfaction, promote successful utilization of technology solutions, and develop growth opportunities.

●Manage teams of engineers located in California (2 locations), Kentucky, near shore, and offshore.

●Deliver custom software solutions by organizing and leading deployments of new and existing applications (Salesforce, Jira, Confluence, Clarity).

●Establish multi-level consultative relationships to become integrated into strategic plans that maximize adoption and drive shared-success.

●Collaborate with the engagement team to develop market-based strategies to accelerate solution adoption and increase participation in health information exchange at a rate that exceeds quarterly goal.

●Lead cross-functional teams in Pre and Post-sale solution activities including technical product demonstrations, proposal development, and business value assessments.

●Champion evolving customer needs for scalability, performance, and resilience by spearheading proof of concepts efforts to evaluate modern technologies.

●Collaborate with EMR partners and account stakeholders to form partnership agreements that deliver community-wide interoperability and provide maximum value for health information exchange participants.

TRANSCEND INSIGHTS- HUMANA: TECHNOLOGY PROGRAM MANAGER STRATEGIC ALLIANCE (Sep 2015- Feb 2016)

●Plan, coordinate, monitor, and implement complex IT programs both onsite and remote.

●Deliver project plans through the use of MS Project and managed throughout the entire project life-cycle.

●Project RAID logs, financials, resource management, and delivery timelines are tracked and distributed to leadership as needed throughout the duration of the program and individual project delivery.

●Program level reports generated weekly to ensure visibility to risk mitigation, conflict resolution, and project deliverables.

●Provide resources that complement each area of the project team to ensure projects are delivered on time, with quality and within budget.

●Lead, coordinate, and implement special projects and assignments based on stakeholder and product owner recommendations.

●Partner closely with business and technology to determine needs and technical solutions.

●Accountable for initiatives including business and IT deliverables.

●Develop Statements of Work based on business analysis of the request.

●Write and maintain stories in the backlog for the IT teams to complete during each sprint.

●Run WebEx meetings for demonstration of the software development process as well as obtain feedback from wireframes created for business review.

●Design and maintain a cross functional release and program status reporting that can be used by senior management to ensure that projects are tracking according to schedule.

●Develop a consolidated management-level dashboard of relevant metrics, including number of implementations by month, number of open issues and defects and program status.

●Collaborate with multiple teams, onshore and offshore, to coordinate and track the delivery of strategic programs.

●Document current processes and recommend areas and approaches for process improvement and reengineering.

TECHNOLOGY PROGRAM MANAGER DIGITAL IT (Dec 2014- Sep 2015)

●Partnered closely with leaders in other areas of the organization to understand their strategies, goals, challenges and opportunities.

●Provided leadership for the project teams, including Project Managers, and ensure projects are delivered on time and within budget.

●Harnessed each team’s diversity with onshore and offshore resources to ensure the development of creative solutions to complex problems.

●Provided project team members formal and informal feedback and encouragement.

●Ensured end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit.

●Accountable for many initiatives including business and IT deliverables.

●Directed complex programs involving multiple internal and external constituents utilizing the Project Management Body of Knowledge as a guideline.

●Rigorously managed scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters.

●Validated financial forecasts and provide on-going reconciliation of resources and other related project expenditures.

●Developed communication plans and manage dependencies.

●Defined and tracked program milestones using MS Project and Excel while developing, maintaining, and reporting on overall integrated delivery plans.

IT ENTERPRISE PROJECT MANAGER/SCRUMMASTER ACQUISITIONS: SENIOR BRIDGE/CONCENTRA (Dec 2012 – Nov 2014)

●Overall IT PM for Finance, HR, and Corporate Web Development teams

●Effectively manage multiple work streams and report to upper management with timelines and deliverables.

●Monitor performance of teams, setting expectations of timelines and standards.

●Motivate and work with team members for quality deliverables.

●Ability to multitask and work across many areas of the company while collaborating and communicating with others to achieve common goals.

●Lead the team to meet and exceed standards of excellence while monitoring deliverables, documents, and expectations of upper management.

●Problem solving ability when risk is defined. Uses knowledge and experience to guide the team to solutions. Getting out of the problem quickly to move into a positive direction.

IT ENTERPRISE PROJECT MANAGER/SCRUMMASTER SALES INCENTIVE COMPENSATION PROGRAM (Apr 2011- Nov 2012)

●Plan, track and lead programs to create and implement the release planning, sprint tracking, and testing cycles.

●Effectively multi-task across multiple work streams with a high speed of delivery

●Monitor the performance of the project team members, providing and documenting performance feedback.

●Assess current and future business needs and priorities through communicating directly with sponsors.

●Establish and execute program process and communication plans.

●Develop and manage work breakdown structures based on team capacity across several IT areas, coordinating releases across the Humana organization.

●Steadily lead others through the ambiguity and newness of both planned and unexpected changes

●Collaborate with teams, such as production, IT, testing, and business to ensure they are integral to the success of the solution.

●Develop and maintain procedures that must be used in the development of all information systems, to ensure compliance with all applicable guidelines.

●Plan and coordinate change management processes, assuring required support of application systems necessary for regulatory compliance is maintained.

●Ensure that new software integration into company systems meets all functional requirements, system compliance, and interface specifications.

April 2009 – March 2011

New Age Technologies

HEALTHCARE IT PROJECT AND TEAM MANAGER

Clients Include:

Enloe Medical Center; Parkview Hospital; St. Joseph Healthcare Systems; Trilogy; Norton Healthcare; Lifeway Christian Resource Center; St. Jude Medical Center; Connelly Medical Center

●Monitor, evaluate and record training activities and program effectiveness. Utilizing MSProject, 37Signals, Sharepoint, Excel, Salesforce, and ERP Forecasting systems. Training includes MEDITECH systems, HIPAA compliance, BridgeHead, Dell, Citrix, and IBM certifications.

●Rotate through all the tasks required in a particular production process following the critical path of projects as well as team organization. Daily and weekly accountability of the team is verified through status reporting. Maintaining productivity during bench time is critical to success as well as during projects.

●Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. An internal web based file share is used to collaborate prior to client distribution to maintain quality.

●Keep abreast of developments in document management by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.

●Develop and configure document management system features including: user interfaces, access profiles, and document workflow procedures. These documents are managed and monitored on our internal file share system to ensure accountability, accuracy, and quality.

●Identify and analyze areas of potential risk to the assets, earning capacity, or success of organizations.

●Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual aids.

●Determine work assignments and procedures. Prioritize work assignments and determine procedures to ensure timelines are met and projects are successful.

●Managed a team of direct reports. Engineering and development team activities monitored daily. Maintained timesheets and budget records.

●Direct and coordinate activities related to the project and resources within New Age Technologies and other vendors.

●Identify resources, manage, and assign responsibilities.

●Prepare status reports by collecting, analyzing, and summarizing information and trends of the project.

●Manage hospital migration with multiple vendors through communication strategies and a command center.

●Monitor the performance of project team members, providing and documenting performance feedback.

●Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.

●Perform risk assessments to develop response strategies

EDUCATION

Colorado Technical University, Pueblo, CO

Masters of Science in Healthcare Administration and IT Project Management May 2009

Spalding University, Louisville, KY

BS Communication: Minor Psychology, Minor Biology, May 2000

CERTIFICATIONS

●SAFe Agilist

●Project +

●Risk Management

●Change Management

●PMI

●MSPM

●ScrumMaster

●Agile Product Owner

●VTSP4

VSP4

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