Maintenance Technician Customer Service
Resume:
William Butler
Greenbelt, MD *****
****************@*****.***
Detailed oriented and creative Non -Profit Supervisor with 7 years’ experience coordinating food and clothing resources for less fortunate communities. A leader with substantial success cultivating positive relationships with team members and streamlining operational workflows. Currently, seeking a role that capitalizes on cultural awareness, strong interpersonal communication, and a willingness to learn. Work Experience
Shipping Team Lead
IMC powered by Parts Authority - Hanover, MA
March 2022 to Present
• Assisted the department supervisor with daily planning and direct staff members to complete the internet shipping mandates in an efficient and timely manner.
• Assisted in handling all department demands, expectations, deadlines, administrative duties, troubleshooting, and problem-solving.
• Directs and oversees the internet process of picking, sorting, packing, and processing to meet customer deadlines.
• Monitor systems and emails frequently to ensure customer satisfaction Supervisor Bread for the City
Bread for the City - Washington, DC
January 2015 to January 2022
· Oversaw inventory and placed orders using the company credit card and organizational skills to avoid potential shortages, providing half million dollars in resources for local communities on an annual basis.
· Manage a team on twenty staff and volunteers to ensure consistent customer service and meet deadlines, employing leadership, constructive feedback, and delegation, retaining volunteers year after year.
· Created schedules for employees to guarantee coverage for all service areas, applying critical thinking and strategically planned how to service the less fortunate residents of D.C. during the Covid lockdown.
· Audited performance metrics and financial statements in support of continuous process improvement initiatives utilizing analytical thinking, optimizing workflow efficiency by 100%.
· Spearheaded efforts to provide vegetables, fruit, and meat to poor and homeless community during the onset of Covid -19 when the company closed the doors to the public by following CDC recommendations and leveraging creative problem solving, saving D.C. residents from hunger. Head Cook
Federal Medical CENTER - Rochester, MN
March 2007 to January 2015
· Collaborated with vendors to source desired ingredients within tight cost controls, leveraging negotiation and interpersonal communications, enhancing cost efficiency by 50 percent.
· Inspected kitchens and storage units to verify compliance with food safety regulations, leveraging impeccable diligence preventing hefty fines.
· Coached a 5-person crew in food preparation and execution of three hundred orders daily, demonstrating influence, active listening, and culinary expertise, generating $150,000 a month in revenue
· Developed a monthly budget for resources and food items, exercising business acumen
· and research skills, lowering costs of goods by 20%. Maintenance Technician
US Park SERVICE - Washington, DC
June 1982 to January 2007
· Maintained aesthetically pleasing grounds for parks by removing debris and grass clippings, boosting tourism and local visitation rates significantly
· Performed scheduled maintenance procedures utilizing technical documentation and checklists
· Repaired equipment in a timely manner, applying mechanical aptitudes and a strong familiarity with procedural manuals, decreasing emergency spending by 15 percent. Education
High School Diploma
Anacostia High School
Skills
• Leadership
• Food Safety
• Negotiation
• Microsoft Excel
• Word processing
• Supervising experience
• Customer service
• Equipment Repair
• Strategic Planning
• Warehouse experience
• Conveyor installation
• Assembly
• Management
• Security
Certifications and Licenses
Food Handler Certification
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