Customer Service Representative

Aronda Sherrod

Delran, NJ *****

*************@*****.***

856-***-****

Summary

Reliable, consistent experience professional business analyst with over 24+ years of problem solving, team leadership, recruiting talent acquisition, customer service and collaborating cross- functionally to achieve quality assurance goals.

SKILLS

Customer Service, Data Entry, Office & Microsoft Office, MS Word, Excel, Powerpoint, Outlook, Internet, Oracle, eOscar, ACRO, MERS

EXPERIENCE

24+ years experience in the customer service field Ability to handle time sensitive, confidential records to obtain pertinent credit information Adhere to company standards and polices/procedures Committed to service oriented work

Comprehensive knowledge of clerical duties and office equipment Dependable, hard working, efficient and highly reliable self starter Positive customer relations with diversified individuals Process Managerial, time management & supervisory skills Provide quality customer service and support in the mortgage lending industry Interview & train new hirers, assign responsibilities and duties Equifax Mortgage Solutions

Business Process QA Auditor/Supervisor Mt Laurel, NJ 3/15/2018 - 5/1/2020

Audit & conduct call observation to ensure all policies/procedures are being met Design, create, actively manage all training material supported by Shared Services Document up to 100% daily quality performances & track percentage loss revenue Ensure effective & consistent communication with all employees of any streamline processes of improvements to policies/procedures

Participate & collaborate with supervisory staff & management with case managements studies/ restructuring process

Interview/Trained up to 15- 20 new hirers per class on/off site Equifax Mortgage Solution

QC Supervisor Mt Laurel, NJ

9/1995 - 3/15/2018

QC Supervisor of daily operations on/off shore sites Ability to handle time sensitive, confidential records to obtain pertinent credit information. Ability to make quick out of the box decisions

Maintain high quality of our product to customers

Audit agent performances

Conduct interview/training calibrations of new hirers on/off shore with policy & procedures guideline for credit reporting purposes

Designed, created QC process & implemented policies/procedures launched to all 4 office locations on/off shore

Document & track daily quality/productivity/ identified root cause of loss revenue Time management & delegate task

Handled direct report scheduling PTO for up to 15-20 agents Supplemental Experience

On-Line E-Commerce/Reseller/Entrepreneur/Mercari/E-bay Poshmark @simple2atee

Delran, NJ

9/2019 - Current (Part-Time)

Ability to work independently/self-starter hardworking & consistent Edit / Photograph items for new listings & cross-post to all 3 selling platforms Ensure all items & listing are within compliance for Poshmark/Mercari/e-Bay guidelines Marketing create social media post/advertisements of products for sell Provide Customer Service feedback in a timely manner Retail Buyer/Seller New/Used Secondhand

Research Potential Product For Profitable Resell

Time Management/Inventory Tracking & Bookkeeping

REFERENCES AVAILABLE UPON REQUEST

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