EMERALD SYKES

**** ****** ****** **********, ** *0078 470-***-**** aduyyy@r.postjobfree.com

Enthusiastic professional offering an unwavering commitment to providing exemplary service, with the ability to build productive relationships, resolve complex issues and achieve success.

SKILLS

Vocational Training, Life and Career Coaching, Transcription, Human Resources, Call Center, Customer Service, Data Entry, Excellent Oral and Written Communication, Microsoft Office, Records Management

EXPERIENCE

Library Associate: Gwinnett County Public Library 03/2020- Present, Centerville, GA

Facilitate use of all resources available for clients, including services available through DFCS, HUD, Department of Labor and employment resources on-site and throughout the community. Works with community groups which can include schools, non-profit organizations and businesses in order to promote library activities and services. Transcribe virtual programs. Assists in conducting activities and planning seminars in a courteous and professional manner. Independently enhances presentations given by using all available resources to provide the most current information and/or job search techniques. Properly identifies and accomplishes objectives of the presentations/seminars. Appropriately modifies presentations to reflect participant levels and backgrounds. Presents subject matter to students using appropriate workforce development resources and materials in order to make students knowledgeable in the areas of career development and career pathways.

Client Services Coordinator: Decisely Insurance Services 01/2016-12/2019, Alpharetta, GA (Remote )

Build and nurture strong personal relationships with clients. Process individual needs of the clients. Liaise between clients and account managers and appropriate personnel. Follow up on business development opportunities. Assist sales team and other staff to process customers’ needs. Manage and update client files with complete information. Correspond with clients to resolve their problems. Provide complete information about the products or services to clients. Assist in implementing a successful startup business model with huge growth prospects. Perform other administrative duties as required to build business for clients.

Psychologist Assistant/ Senior Paraprofessional: P.S. Unified School District 2/2010-01/2015, Palm Springs, CA

Working under a school psychologist to help plan and evaluate youth career transition programs. Provided information to individuals, families and children for various programs. Conducted assessments to provide and execute career transitions for students. Organized support and career services for disabled high school students. Used consultative techniques to provide career services for new students. Objectively and accurately evaluate subjective exams against established grading keys and rubrics.Provide clear, effective, and constructive feedback to students that helps them see what needs improvement, as well as what was done well. Complete necessary steps to ensure that exam feedback is uploaded for students and grades are properly recorded. Participate in special grading projects as needed.Grade assignments in a timely manner. Make appropriate referrals for and participate in job readiness workshops and seminars to include group instruction, individual conferences and guest speakers. Assisted with work readiness and education assistance workshops and presentations to include; employability skills, career preparedness, college skills, life skills, entrepreneurial skills, and financial literacy as needed to students. Served as a liaison between education institutions, employment agencies, and youth as needed. Refer youth to appropriate services and track progress as needed. As needed, assist youth with enrolling in college, obtaining educational support services, and securing meaningful, permanent employment. Promote occupational readiness through skill and information training. Conducts periodic interviews with participants to ensure that training is proceeding as planned and competencies are achieved.

EDUCATION

08/2021- Present - REBT & Positive Psychology Practitioner Certification

5/2020- Present - American Public University Master Degree Psychology

10/2015-9/2017 - Brandman University Bachelor Degree I/O Psychology: Human Resources

8/2011-6/2015 - College of the Desert Associate Degree Psychology; Communication