CAREER OBJECTIVE

Motivated professional excels in a team environment. Extensive

customer service background, competitive and versatile. Diverse background evinces adaptability in any working setting. 321-***-**** / 321-848-

1818

aduyyw@r.postjobfree.com

Indialantic, FL 32903

EXPERIENCE

Title Processor

SEP 2021 - AUG 2022 Federal Title Insurance Assoc., Rockledge, FL Federal Title Insurance Assoc.

Loan Processor

OCT 2020 - MAY 2021 Guaranteed Rate, Chicago, IL Mortgage Processor

AUG 2019 - OCT 2020 Sourcepoint, Palm Bay, FL

Copied and summarized recorded documents, such as mortgages, trust deeds and contracts, that affected property titles.

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Helped buyers, sellers, contractors, surveyors and courthouse personnel with title-related information and resolved problems.

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Entered into record-keeping systems appropriate data needed to create new title records and to update existing ones.

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• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Remote work from home)

• Completed pre-approved loans for final underwriting approval

• Sent pre-approval and commitment letters

Worked directly with loan officers and customers to provide the required documentation in order to complete the loan

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Adhered to general mortgage guidelines and ensured loans were processed within company guidelines and procedures.Worked with customers, loan officers, attorneys, title companies and realtors to close the loan.

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• Responsible for consumer loan documentation and processing for Freedom

• Mortgage FHA and VA loans

• Requested documentation and forms needed for

• VA processing

• Worked directly with the customer to provide status and estimated processing times. KATHLEEN JEVIN

Technical Support Representative

DEC 2015 - AUG 2019 Spectrum, Melbourne, FL

Collections, Customer Assistance Specialist, Loan Processor And Underwriter JAN 2009 - JUN 2015 Washington Mutual/Chase/Wingspan, Melbourne, FL Customer Service Representative

JUN 2007 - SEP 2008 Percepta, Melbourne, FL

Assistant, Vice President

NOV 1987 - MAR 2004 Benco Dental Company, Wilkes-Barre, PA Customer Assistance Specialist

Home Equity, US

Assistant

Home Equity, Chicago, IL

Quality Assurance Coordinator

Home Equity, Chicago, IL

• Troubleshoot calls from customers assisting with cable concerns Maintain excellence provided by a series of metrics including speed, resolution and overall customer satisfaction.

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Underwriting: for past due and imminent default loans: Calculated a customer's income and expenses to determine the best possible alternatives to foreclosure including government sponsored or in-house modifications or repayment plans.

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• Received inbound calls assisting customers with vehicle concerns

• Utilized defusing tactics, improved call performance and call control

• Conversant with policies, guidelines and warranties to aid customers. Various positions held within my 17 year career with Benco, Organized staff meetings, drafted memos troubleshooting, booked flights and hotel accomodations

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• Composed letters, directed receptionist meetings

• Provided company tours to visiting customers and vendors.

• Dealt directly with customers on inbound and outbound calls to assist in foreclosure alternatives

• Provided documents needed, status updates and post review decisions Collections: Placed outbound calls to customers for payments and provided options for bringing accounts current; reviewed payment histories, balances and charges on accounts; processed payments

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• Proficient in policies and guidelines in order to best assist the customer

• Received numerous recognition awards for exceeding goal

• To Sales Manager: Assisted in organizing annual sales meeting and quarterly management meetings Organized travel arrangements, hotel accomodations and meeting venues for over 200 sales and service staff

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• Assisted sales team with training material and reports to increase production.

• Trained, coached and monitored new employees

Originated the corresponding study and evaluation material and initiated the new employee training program.

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EDUCATION

JUN 1988 LCCC, Wilkes, Kings, Nanticoke, PA

SKILLS

• Self-sufficient Reliable

Logistical Coordination Relationship

Building

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• Customer Accounts Management

• Credit Verification

• Office Supplies and Inventory

• Loan Application Preparation

• Collateral Value Checks

• Customer Communication

• Financial Data Collection

ADDITIONAL INFORMATION

ACTIVITIES AND HONORS, Awards for outstanding customer service currently #36 of over 500 customer service representatives and #13 of 101 at Spectrum. Various awards and prizes for increased production sales. Over 150 applicants 2001 - 3rd Place Annual Customer Service Award Winner 2002 - 2nd Place Annual Customer Service Award Winner 2003 - 1st Place Annual Customer Service Award Winner

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