Christina S. Diabate

**** ****** ****** ******, ** 07001

732-***-**** - aduyyu@r.postjobfree.com

Professional Summary

Comprehensive experience with a broad background of demonstrated accomplishments in several leadership positions. Highly skilled communicator and Auditor with the ability to work independently or within groups. Skilled data processor and data analyst, administrative specialist, and Quality Auditor. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success.

Work History

02/2021 to Current

PQC ANALYST II

Pharmalink – Bridgewater, NJ

●Identifies, confirms and monitors inquiries as product technical complaints and evaluates complaints severity and risk to public safety

●Interacts with both internal and external manufacturing sites regarding technical complaints and their associated investigations

●Interacts with complaints and reporters to attain the required details for a full complaint/ case investigation

●Trained in Federal cGMPs and FDA regulations with emphasis on complaint handling regarding medical devices, pharmaceutical products, biologic's, and combination products

●Performs internal quality checks

●Has knowledge and understanding of product specific complaints, department flow, data entry, and use of structured databases (i.e

●Seibel and Global PTC Database)

01/2014 to 01/2021

Assistant Site Director

Someone's Daughter – Roselle, NJ

●Hold weekly evening meetings teaching young girls ages 10-17 about self-esteem, self-identity and self-awareness

●Prepare weekly reports on attendance, behavior and attitudes during group meetings

●Ensure families receive quality services which provide for growth and development

●Attend conferences and training courses throughout New Jersey on self-awareness and betterment of oneself., Managed all medical records, maintenance transactions, posted updated files, produced financial statements and recorded all transactions

03/2009 to 01/2019

Patient Access Solutions II

Conduent – Basking Ridge, NJ

●Accurately interpreted patient insurance, prescription and other health related documentation while conducting medical and pharmacy benefits verification

●Communicated with insurance companies, patients, providers and prescribers to coordinate reimbursement and access solutions

●Connected with internal and external departments to facilitate coordination of care

●Strictly adhered to Standard Operating Procedures and analyzed records to transcribe appropriate ICD-9, ICD-10, CPT, HCPCS codes

●Maintained patient confidentiality and validated and entered prescription orders for patients

●Completed casework in a timely manner with consistent follow-up as the accountable case manager.

01/2008 to 11/2009

Process Auditor (Consultant

Horizon BCBS of NJ – Newark, NJ

●Internally and Externally Audited the enrollment and broker link applications to ensure membership & group accuracy

●Prepared reports on quality results to various business teams and brokers

●Worked closely with Business Team Lead to ensure errors are resolved in a timely manner

●Shared knowledge and updated workflows with the Quality Audit Team

●Understood contracting market trends, aligned the right contract structure, to customer needs and expectations, and tracked, gathered and analyzed market and industry data.

Education

2019

Bachelor of Art: Business Administration, Business Management

Strayer University - Elizabeth

Member of The National Society of Collegiate Scholars (NSCS)

2019 Elected Captain of Study Team

2018 Awarded Student of the Year 2018 Dean's list 2018

Continuing education *Google Data Analytics certification

SKILLS

●Strategic Planning Business Process Customer Relationship Team Management Cost Analysis Resource Management Leadership Managed Care Insurance Utilization Management Quality Performance Communication Training Opportunity Identification Information gathering Statistic analysis Trend forecasting Data Modeling Internal/External Auditing

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