Customer Service Professional
Resume:
J E S S I C A M O R T O N
S U M M A R Y
I am a detail oriented, organized and motivated customer service professional with over 10 years of experience in the direct line of client satisfaction in relations. Aiming to return to the workforce now post-graduation with a professional degree in the field of psychological sciences, I am equipped to effectively integrate my newly expanded collegiate skills-sets with years of real-world applied field experience. Will enthusiastically make a hard working, reliable and seasoned addition to any team!
C O N T A C T
Phone
aduyyt@r.postjobfree.com
Address
1725 Delachaise St. Apt
204 New Orleans, LA
Website
www.yourwesite.com
S K I L L S
● Microsoft Suite Proficient
● Verbal Communication
● Writing
● Data Collection & Analysis
● Customer Service
● Active Learning
● Critical Thinking
● Human Resources
● Team Leadership
● Content Development
● Organizational Development
● Payroll, Scheduling
● Content Creation
● Self-Motivation
E D U C A T I O N
BACHELOR OF SCIENCE,
PSYCHOLOGY
Loyola University, New Orleans
Class of 2022
E X P E R I E N C E
SINGLE MOTHER/ HOMEMAKER
NEW ORLEANS, LA / 2020-PRESENT
Spent the past three years caring for my infant son through both single-motherhood and Covid restrictions. Resumed my University studies during that time and successfully graduated, now eager to return to the structure of the professional working world in pursuit of a full-time career.
PRIVATE YOGA INSTRUCTOR
SELF-EMPLOYED RYT 200 / LINCOLN, NE / 2015 -2020
Provided holistic coaching centered around personal wellness and development during both individual and group yoga classes.
● Instilled foundations of yogic practice for students by introducing different postures, styles and methodologies.
● Created curriculums for different skill levels, providing adequate challenge and progressive expansion, relevancy.
● Maintained possession of thorough knowledge in teaching materials to best serve my clientele and nurture an exceptional level of mentorship.
● Utilized exceptional self-motivational skills in all areas of business as self-employed.
BARTENDER / BAR SUPERVISOR
MARZ BAR / LINCOLN, NE / 2011 - 2015
Began employment as an hourly / tipped bartender and quickly elevated myself to the level of salaried supervisor.
● Prepared drinks and served customers with high levels of skill, consistency, customer service & competency.
● Grasped adequate product knowledge, recommendations for a broad spectrum of clientele across a diverse menu of food, wine and specialty cocktail pairing.
● Reported directly to bar owner in autonomously operating supervisory role.
● Generated and managed employee schedules.
● Worked with individual team members to provide one-on-one performance, behavioral and emotional support.
● Handled both employee and customer complaints in a timely, professional manner.
● Kept employees trained and up to date on new products, accompanying new preparation training and skill set
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