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Payroll Analyst Customer Support

Location:
Phoenix, AZ
Posted:
January 27, 2023

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Resume:

AMY ESTRADA 480-***-****

Gold Canyon, AZ ***** aduyy4@r.postjobfree.com

SYSTEMS & TECHNICAL EXPERTISE

UltiPro, UKG Pro Workforce Management, ADP – ADP WorkForce Now, ADP PayForce, ADP Vantage HCM, ADP eTime, Replicon, SAP HR, PeopleSoft, Great Plains, Kronos, Microsoft Office, System Interfaces, HRIS Functions. Advanced Custom Reporting/Ad-Hoc Reports, Security Management, Field Definitions and Mapping.

WORK EXPERIENCE

Verra Mobility – Mesa, AZ 8/2021 – July 2022

Sr. Payroll Analyst

Business liaison between the payroll department and the payroll provider UltiPro

Ensure registration setup of all state and local taxes in Payroll/Time configuration via system mapping

Perform analysis, generate reports, and assist Benefits, HR and Accounting teams with special projects that will streamline processes and improve procedures

Quarterly/Yearly Tax reporting

Assist in developing and implementing payroll policies, procedures & system automation

Business Intelligence report development, database analysis and support expert

Biweekly Journal Entry and Monthly PTO accrual

Provide functional and technical testing of custom reports and software changes

Develop test data, test plans, test cases and validate results

Maintain and support data analytics platforms

Assist Accounting/Finance team during the month-end close process

Perform audits and reconciliations of the payroll accounting and financial systems, accounts, records, and related activities to ensure accuracy and adequate internal control, sufficient security, and audit ability

Provide support to the entire organization regarding all payroll related matters

Provide backup support to various Payroll staff and Payroll Manager

Bank of the West – Tempe, AZ 1/2020 – 7/2021

Sr. Payroll Analyst

Business liaison between the payroll department and the payroll provider ADP

Analyzes all payroll issues, and then resolved the issue correctly within the payroll department

Assist with US biweekly payroll processing full cycle

Escalates complex problems to appropriate parties for quick resolution

Recommends changes to the payroll systems to help streamline and improve processes

Responsible as backup for all incoming and outgoing interface files according to pre-established processing dates

Review files for accuracy and communicates issues to business partners and third-party vendors

Troubleshoots and resolves interface issues

Responsible for ensuring all pre/post Payroll job streams throughout each pay cycle are completed and ensure all transactions are posted correctly and balances to the Bank’s General Ledger

Understanding of all accounting and auxiliary system requirements to ensure accurate reporting. This includes W-2 balances, tax filings, banking requirements, benefits and pension/401k record keeping

Business liaison between the payroll department and the timekeeping provider Ceridian

Complete understanding of all state and federal labor laws to ensure the system is programmed properly for accurate overtime reporting. Recommends changes to the timekeeping system to help streamline and improve processes.

Developed/wrote ongoing Payroll reports as well as ad hoc reporting as needed.

Key team member for all Payroll projects including testing and preparing all test scripts, testing, and communicating changes and key project dates/milestones to the payroll operations group

Set up new earnings and deduction codes as needed, analyzing the requirements to ensure the mapping is correct for all Taxes, 401K, and GL and Special Accumulators

Assist in security access maintenance for the payroll system and all related systems used by the payroll department

Relational Database models such as SQL, Oracle, and MS Access

Working with MS Excel utilizing macros and complex formulas

ASML – Chandler, AZ 1/2019 – 10/2019

Sr. Payroll Analyst

Full Cycle Bi-weekly Payroll Multi-state Processing using ADP PayForce

ADP Support Center & Smart Compliance processing of Garnishments, Wage Payments, Tax & Invoicing

Perform technical research and analysis on wage and payroll tax regulations

Lead cross-functional payroll process improvement projects and implementation

Manage in-bound and out-bound payroll system interfaces, including with payroll and benefit service providers

Setup of new Tax Jurisdictions & Quarterly/Yearly reporting

Process 401(K) & Benefit wires

Process and calculation of Special payments: Commissions, Awards, Tuition, Stock

Sox control internal audit

Process Commissions, Severances, Patient Awards and One-time payments

Provide employee/ internal customer support on payroll-related matters

Provide reports and business insight regarding payroll data to internal business partners

Provide payroll audit support to internal, external, and benefit plan auditors

Contribute to projects to improve the efficiency, control, and business analysis capabilities of the payroll department within a cross-functional environment

Subject matter expert for ADP Custom Reporting (including calculations, VLOOKUP and pivot table functions)

Freedom Financial Network – Tempe, AZ 10/2015 – 11/2018

Sr. Payroll Specialist

Processing of Biweekly and Semi-monthly Multi-state payroll for two ADP company codes using ADP WFN V18.00

ADP Support Center & Smart Compliance processing of Garnishments, Wage Payments, Tax & Invoicing

Running of off cycle payrolls for Terminations, Spiff & Commissions

Subject matter expert for ADP Custom Reporting

Register and setup State, SUI/SDI and Locals’

Validate payroll system setup for new tax rates, tax codes, and other payroll regulatory changes

Handle Incoming Garnishments and child support orders

Assist with internal and external audits

Develop Standard Operating Procedures and internal department checklists

Accounting and auditing duties such as ACH and reporting

Prepare, examine, and verify financial documents and reports

Complete payroll accruals, journal, and GL reconciliation

Handle all incoming Tax notices/Tracers with ADP tax department for resolution & Support Center

System Administration liaison between Finance, HR, Compensation, Benefits, Recruiting and IT

Implementation of process of system improvements & upgrades with HRIS Analyst

UAT Testing for automation for Onboarding

Work closely with accounting to ensure timely payments of payroll, tax liability & ADP 401 K

Acquisitions which include new hire processing, custom validation table & tax setups

Mentor and lead less-experienced specialists on the team



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