Service Representative Data Entry

AMIYA KENDRICK

Atlanta, GA · 404-***-****

*****************@*****.***

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

EXPERIENCE

NOVEMBER 2020 – DECEMBER 2021

CUSTOMER SERVICE REP, BLUE CROSS BLUE SHIELD

From the moment I login, I will be focused on proactively resolving members and/or providers questions and concerns using computer-based resources to find answers.

Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.

I partner internally to create a seamless experience for our customers and resolve potential issues.

JULY 2018 – NOVEMBER 2020

CUSTOMER SERIVCE REP, Walmart

Assisted customers with their returns and exchanges

Check cashing, money transfers, and bill pay

Balancing Cash Drawer

EDUCATION

MAY 2018

HIGH SCHOOL DIPLOMA, Norcross High School

Graduated with a 3.6 GPA

SKILLS

Multi-line phone talent

Data Management

Customer Service

Data Entry

Great listening skills

Self-motivated

Contact this candidate