PROFESSIONAL SUMMARY

Hardworking and versatile, being able to work with diverse groups of people in any environment are some of my professional attributes. Proven organizational skills and thorough knowledge of corporate policies and procedures, ensuring that all are adhered to as implemented. Excellent communication, customer service, and people skills with extensive strategic planning capabilities. Recognized for exemplary time management, organization, prioritization, as well as a professional work ethic.

SKILLS

Detail-Oriented

Natural Leader

Conflict Resolution

Strong Interpersonal Skills

Schedule Management

Creative Problem Solver

Excellent Work Ethic

Positive and Friendly

Customer Service

Strong Communication Skill

Self-Motivated

WORK HISTORY

OCT 2021-CURRENT

FARIA MANAGEMENT/WASHINGTON DC - Assistant Property Manager

•Counsel residents on housing policies, procedures, community rules and lease requirements

•Responsible for processing rental applications, certifications, rent calculations and prepare leasing documents

•Maintain resident and property files and waiting lists

•Conducts service follow up with resident when work is complete

•Prep and submit certifications in a timely manner to in house compliance and third-party compliance teams

•Review certifications for accuracy, including identifying any errors or changes that may result in non-compliance

•Provides clerical assistance to on-site management staff

•Assists residents in obtaining necessary information to complete certifications

•Assist in ensuring required forms and lease documents are current

JULY 2018-SEPT 2021

Cashier Home Depot Washington, DC

•Prepared packages for customers to pick up in store or prepared shipment for delivery.

•Provided customer service to those customers during the check-out process.

•Efficiently and effectively handled end of day register closing.

•Greeted customers in a professional manner, providing friendly, knowledgeable assistance.

•Answered customer inquiries regarding product availability and pricing.

MAY 2017-AUG 2018

Front End Manager Safeway Bethesda, MD

•Scheduled floor staff according to skill sets and coverage needs.

•Evaluated employee performance and made recommendations for improvements.

•Maintained strong customer relations and effective customer service standards.

•Managed shelf inventory and customer-focused loss prevention strategies.

•Motivated employees to perform at peak productivity with morale-boosting programs.

•Developed and implemented robust training and mentoring strategies.

•Oversaw cash flow of store, including cashier operations, bookkeeping and security.

•Created and maintained an organized database to develop promotional sales.

•Resolved customer complaints in a professional manner, prioritizing customer satisfaction.

MAY 2014-MAY 2017

Receptionist Dr. Paul LaRose Washington, DC

•Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

•Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.

•Kept reception area clean and neat to give visitors a positive impression of the company.

•Provided clerical support to company employees, including copying, faxing and file management.

EDUCATION

Trinity University Washington, DC 2011-2014

Nursing Education Coursework

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