Service Representative Data Entry

DC

DANIELE CARTALINO

***********@*****.*** H: 708-***-**** Gardner, IL

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Energetic and reliable well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Outgoing parts manger with 3 years of experience in customer service. Skilled at closing sales, answering questions quickly and handling issues professionally. Trained in computer use with extensive knowledge of ordering. Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about cars parts and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 10 years of manger experience. Records maintenance

Data entry

Service estimates

Store maintenance

Organizational strengths

Shipping and receiving understanding

Credit card payment processing

Employee coaching

Product organization

AutoZone Joliet, IL

Parts Sales Manager

08/2018 - Current

Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections. Determined complete order accuracy by examining merchandise to verify price and quantity.

Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift. Saved costs, effectively negotiating vendor pricing contracts to increase savings.

Organized and updated schedules to optimize coverage for expected customer demands.

Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment. Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions. Taught staff how to handle difficult situations with calm and professionalism.

Ordered merchandise with accuracy by verifying back stock and maintaining inventories.

Collaborated with internal personnel and clientele to improve store Summary

Skills

Experience

operations and address concerns quickly.

Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Delegated tasks to specific employees based on individual knowledge and strengths.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising. Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence. Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest. Firestone Plainfield, IL

Service Advisor

07/2016 - 07/2018

Bogan High School Chicago, IL

High School Diploma

06/1993

Education and Training

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