Sales Associate Customer Service
Resume:
MH
MY HA
aduyu6@r.postjobfree.com 1-707-***-**** San Francisco, CA 94102
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Type] industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Marketing
Sales Techniques
Project management
Staff development
Issue and conflict resolution
Key accounts and territory management
Systems and automation applications
Contract development and management
Brand management
Gp Gardener Vallejo, CA
Manager
05/2009 - 05/2022
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions. Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Evaluated store performance and incorporated feedback to implement improvement plans.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Conducted quality, timely performance feedback and performance appraisals.
Summary
Skills
Experience
Administered annual operating and capital budget to facilitate profitability.
US Navy San Diego, CA
Store Manager
05/2004 - 05/2008
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Answered product questions with up-to-date knowledge of sales and promotions.
Monitored employee performance and identified performance gaps for corrective action.
Budget Car Rental Concord, CA
Sales Representative
05/2001 - 02/2003
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Answered product questions with up-to-date knowledge of sales and promotions.
Created and implemented store displays, promoting sales and growth. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Created successful strategies to develop and expand customer sales. Developed key customer relationships to increase sales. Drove substantial sales through suggestive selling and by promoting add-on purchases.
Willow pass gas Concord, AR
Sales Associate
05/1998 - 05/2000
Help customer with purchase of gas . Help customer buy good from store. Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered product questions with up-to-date knowledge of sales and promotions.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Met merchandise processing standards and maintained organized and accessible work area.
Answered incoming telephone calls to provide store, products and services information.
Diablo Valley College Pleasant Hill, CA
Business Administration
05/2009
Education and Training
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