Relations Manager Human Resource

Location:

Lusaka, Zambia

Posted:

January 27, 2023

Contact this candidate

Resume:

Curriculum Vitae of Martha Alice Kasaro *

PERSONAL DETAILS

Name: Alice Martha Kasaro

Contact: 097*-****** / 097*******

Email: aduyq1@r.postjobfree.com

Residential Address: Plot. 12292 Woodlands, Chalala Marital Status: Single

Date of Birth: 17/06/1994

Place of Birth: Maputo, Zambia

Nationality: Zambian

Gender: Female

PROFESSIONAL QUALIFICATION

Diploma in Human Resource Management

OTHER COURSES ATTENDED

Diploma in Hospitality Management

QUALIFICATIONS OBTAINED

2020: Diploma in Human Resource Management at Evelyn Hone College 2016: Diploma in Hospitality Management at Zambia institute for Hospitality and Tourism Studies

2011: Grade 12 Certificate at Thorn Hill Day and Boarding School. WORK EXPERIENCE

February 2022 to May 2022 Human Resource Intern at Zesco Limited As a Human Resource Intern, my main responsibilities where:

Typing, photocopying, scanning as well as printing documents to the right places.

Dispatching of different documents to different divisions, directorates and offices.

Filing documents into the right cabinets.

Preparation of permission to study documents.

Rearranging box files.

Retrieving old files from the archives.

Curriculum Vitae of Martha Alice Kasaro 2

Preparing attachment letters for interns.

Calling interns who were successful to report for attachments.

Calling students on paid study to send their academic results

Giving out EIZ cards to the rightful owners

File Auditing

Ensuring the box files have the correct information in them. October 2017 to May 2018 Customer Relations at Chimfule Lodge As the Customer Relations Manager, my main responsibilities where;

Handling of guest’s complaints.

Interacting with guests to ensure they are enjoying their stay at the Lodge

Supervision of housekeeping, Restaurant as well as front office stuff

Preparation of Menu for conferences, meetings.

Daily banking of Finances

Preparation of daily, weekly and monthly reports

Handling reservations and bookings

Making follow ups to clients concerning bookings as well as payments January 2017 to May 2017 Internship at National Assembly of Zambia As an Intern working in all departments my responsibilities included;

Receiving Clients to the Motel

Making bookings and reservations

Receipting for services and goods rendered

Providing housekeeping services

Opening and closing stock sheet at the Bar

Balancing stock sheet

Checking in and out clients

Supervising and setting up conferences rooms for meetings

Bank Deposits

Preparing guest foods

Composing new menus for the guests

Ensuring cleanliness of working area

Providing clients with information about the lodge

Preparing quotations, invoices and bills for clients PERSONAL STRENGTHS

I am a Reliable and hardworking individual, I am Honest, I show passion in every kind of work given to me regardless of the type or size. I am always ready to learn new skills, I Curriculum Vitae of Martha Alice Kasaro 3

am a team player as I believe that if we work together we will achieve the best effectively and efficiently. I am a fast learner, work well under pressure and require minimum supervision. I follow Rules and Regulations prudently, however, I am not afraid to think outside the box due to the fact that I am very creative and innovative. I possess excellent written and oral English skills and I am able to adapt to any given environment. PERSONAL WEAKNESS

My weakness is that I do not do well with failure therefore, I try my best to work extra hard in order to do my best to ensure that I can be at par with the goals and objectives of the organization.

LANGUAGES

Language Speaking skills Reading skills Writing Skills English Fluent Fluent Fluent

Nyanja Fluent Good Good

Bemba Fair Fair Fair

ADDITIONAL INFORMATION

Excellent with Microsoft word, Excel as well as Power point

I offer outside Catering services

Familiar with the Employment Code Act

Curriculum Vitae of Martha Alice Kasaro 4

REFERENCES

1. NAME: MR CHIPANGANO MALOWA

PROFESSION: LAW LECTURER AND HUMAN RESOURCE CONSULTANT INSTITUTION: EVELYN HONE COLLEGE: LUSAKA ZAMBIA