HS

Heather Sweet

Professional Summary

Detail-oriented Owner/Operator with Five years of experience in Post Construction Cleaning and Contract Management. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.

Work History

1st Choice Cleaning, LLC - Owner/Operator

Taylors, SC

01/2020 - Current

aduyow@r.postjobfree.com

864-***-****

Taylors, SC 29687

Skills

Education

05/1997

Eastside High School

Taylors, SC

High School Diploma

State Board of Cosmetology

Columbia, SC

Cosmetology License

Assessed financial reports and statements regularly to update processes and operations for greater profitability.

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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

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● Charted and executed marketing strategies to gain new clients. Managed day-to-day business operations, including accounting, finance, HR, and marketing.

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● Fostered strong professional networks to connect with quality leads. Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

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● Operated with safety and skill to avoid accidents and delays. Stayed in open communication with construction managers and readily adapted to changing customer needs or scheduling demands.

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Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

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Developed business plan, processes and procedures to provide superior cleaning services to customers.

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● Weekly payroll and work scheduling.

● Accounting, book keeping and invoicing

● Daily use of the Field Service Manager software

● Operations oversight

● Marketing and advertising

● Documentation and reporting

● Human Resource Management

● Financial analysis

● Staff training/development

● Conflict resolution

● Effective leader

● Employee reviews

● Project development

Risk Management Process and

Analysis

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● Client Assessment and Analysis

Willing to Learn New Job Skills and

Duties

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● Data Management

● Team Liasion

● Self-Motivated

● Strong Verbal Communication

● Extremely Organized

Day & Zimmerman - Technical Data Control Specialist/Administration Assistant

Greenville, SC

06/2007 - 06/2008

1999

Greenville Technical College

Greenville, SC

CRJ1 Criminal Justice

Worked with supervisors and management to maintain status reports and update information for client projects.

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Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

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Produced highly accurate internal and external letters and memoranda.

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● Managed accounts payable and receivable for project.

● Conferred with manager on departmental policies and projects. Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

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Drafted agendas, recorded minutes and created documents for project meetings.

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● Recorded expenses and maintained accounting records. Maintained financial accuracy by collecting deposits, fees and payments.

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Offered office-wide Citadon software support and training, including troubleshooting issues and optimizing usage.

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● Designed insightful and attractive powerpoint presentations. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

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Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

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Facilitated timely delivery of special projects to meet organizational and departmental objectives.

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Maintained daily reports and advised executive leaders in decision- making processes.

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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

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Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

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Liaised between clients and vendors and maintained effective lines of communication.

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Completed forms, reports, logs and records to quickly handle all documentation for human resources.

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Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

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Received and routed business correspondence to correct departments and staff members.

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Log information, create reports and attach pdf image files through SharePoint.

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● Receive and forward CAP files via email.

● Plot drawings through the AutoView and AutoCad systems.

● Scan drawings and documents into Lotus Notes using the TruScan Fluor Daniel - Project Document and Data Management Lead Greenville, SC

09/1997 - 06/2007

OSHA Certified

OSHA Guidelines (Chemical Control)

and Watermark systems.

● Aided in creating an updated document management system. Track engineering and supplier documentation for assigned projects and procurement.

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● Project close-outs and warehousing of projects.

● Maintained and controlled squad check.

Maintained master documents including: Drawings, specifications, vendor drawings, field submittals & isometrics.

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Issued documents, as needed, for construction and client requirements.

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Assisted engineering department with project projections, field change requests, and subcontractor bid packages.

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● Performed drawing audits

Site travel for client training of document management system & paperless system exchange of documentation.

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Resolved conflicts and negotiated mutually beneficial agreements between parties.

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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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● Receptionist

Worked in the travel department with Atti Travel within Fluor Corporation scheduling travel arrangements including flights and car arrangements.

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● Scheduled Hotels for client and Fluor employees

● Worked in the accounting department within Fluor

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