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Customer Service Team Leader

Location:
Ahmedabad, Gujarat, India
Posted:
January 27, 2023

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Resume:

Rajdeepsingh Tomar

A/** Kankeshwary park,Opp kalyannagar,Nr shayam Dham sadar chook, krishna nagar

Ahmedabad 380024

Mobile:095******** email: aduyo7@r.postjobfree.com,

Career Objective : A Management Position where experience, education, and communication skills will be fully utilized in a growth-oriented environment……

PRESENT JOB :

Position : Team Leader In Delhivery AMD HUB

Organization : Delhivery PVT LTD

Duration: June,2014 to Till date.

Award : I get 3 Award for the good preformation and good management.

Personal Details :

Name: Rajdeep Tomar

Father` s Name : Balveersingh Tomar

Date of Birth : 20 MAY_1985

Sex : Male

Marital status : Married

Hobbies : Traveling, Listening Music,& Reading.

Academic Qualification :

H.S.C. from G.S.E.B. in 2004

S.S.C. from G.S.E.B. in 2001

Professional Qualification : Basic idea about the [ MS DOS, MS OFFICE ] INTERNET,OUT LOOK EXPRESS & E- EMAIL

Working Experience : 8 Year

JOB PROFILE

1. Total E commerce Sh/ment 100% Delivery,

Monitoring Service Level Requirements,100 % Pre-alerts

Leading & Motivating our operation team.

Coordinate various activities (i.e., Operations, Customer Service, Accounts etc..) to ensure

eam. high level of customer service,

100% COD Deposit in bank a/c

100% DRS Update Daily Basis and Pending Actual Reason

RTO Approval Star cj and snapdeal

100% Reveres and cash pick up

Daily Audit Report

BAG Incoming, shipment incoming,

COD Report, DTO Report

2. DTDC Currier & Crgo Ltd.

as a Operation Executive (Ahmedabad)

Key Role Area: -directed all administrative functions for branch Operation

1 Handling courier & cargo staff (Air cargo) for all Ahmedabad with supervisor and more than 20 delivery staff..

2 Monitoring Service Level Requirements (SLR) of key customers on daily basis

3 Monitoring operation through Pre-alerts, delivery status, Inbound/Outbound status,

4 Coordinate various activities (i.e., Operations, Customer Service, Accounts etc...) to ensure high level of customer service etc...

3. Delhivery PVT LTD.

As a operation Team Leader ( Ahmedabad)

Key Role Area: -directed all administrative functions for branch Operation

1.Handling operations and cargo staff ( Air Cargo) for all Ahmedabad with Supervisor and more than 45 ops staff.

2.We have mange vehicle utilization and planed local Area, FTL and LTL.

3.Monitoring operation through Pre-alerts, delivery status, Inbound/Outbound status,

4.I handling B2C and B2B process.

5.

Ability to perform:

Basic Knowledge of Commercial matter like E Way Bill, & Local Govt. formalities, Co-Ordinate Properly between different Dept., Accounting Knowledge, Strong Negotiation Skill, And Knowledge of All types of Computer Work. Having a result oriented outlook and to supplement it an aptitude for hard working With dedicated efforts. Practical approach to idealistic values. Amiable, friendly nature with an ability to lead the team towards the goal.

Covering Note :

Dear Sir if you give me an opportunity, I assure you to providing my best services to your esteemed organization.

.Place : AHMEDABAD

Date : (Rajdeep Tomar)



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