Angela Soto

Candidate Summary:

Customer service professional with over fifteen years customer service experiences. Skilled and trained in clerical duties and other fields of interest. Which include: accounting, bookkeeping, computers, internet social media, information technology-tech support one, digital cable services, travel services-air, hotel and car, mechanics/detailing autobody/auto repair, construction-general, soft count accounting auditor, switchboard operator-48 lines, administrative assistant-security services, receptionist-security services, concierge, desk clerk, hostess/restaurant, payroll, human resources, job placement specialist. I have had the opportunity to have numerous work opportunities. I would be blessed with a position that keeps me interested and productive with state-of-the-art technology that I can use and passionately demonstrate my skills. I am seeking a management position that promotes within. Additionally, it would be advantageous to have a position in which I can use the instruction from the courses that I have already successfully completed. Please see education and work experiences listed below.

Education

I have completed the following courses successfully: Computer Keyboarding, Electronic Calculators, Medical Reception Procedures, English Fundamentals, Medical Office Procedures,

Business Communications, Management of Human Relationships, Computers in the Medical Office, Internet Training. I also have a Certificate for Business Customer Service and Computers, Introduction to Leadership and Management.

Experience:

Legends Bay Casino-Softcount Accounting Auditor Sparks, NV 8/2022-9/2022

Accounted for the days total video cash drop, poker room, craps, roulette and cash kiosks.

Artech LLC/Employer

Jobsite: Verizon Wireless-Guest Services Specialist Reno, NV

09/21-10/21

Performed technical support transferring customer information.

Provided guest assistance billing payment information.

Assisted customer service technical support agents with guest referrals using customer service skills.

Performed data entry of guest service information, issue and level of technical support.

Sure Stay Hotel-Front Desk Agent Reno, NV

08/2021

Performed data entry and Customer Service duties.

Registered guests and provide Hotel information.

Provided sales and booked reservations.

Acro Services Corporation/Employer

Jobsite: Renown Regional Medical Contact Center-Scheduler/PBX Operator Reno, NV

03/2020

Scheduled appointments.

Clerical work.

Data Entry, Patient information.

Continued:

Lancesoft/State of Nevada for Registration- Office Clerk Reno NV 02/2020

Responsible for documentation.

Handling paperwork.

Just in Time Staffing-Job Placement Specialist, Sparks, NV 11/2018-10/7/2019

Responsibilities included researching, screening, interviewing and placing job candidates in various positions within a job assignment.

Performed various methods including email, cold-calling, instant messaging applications,

Internet research and electronic databases plus social media-to recruit candidates for job openings.

Educated candidates on their company’s compensation and benefits packages, helped candidates fill out and submit their new hire documentation and made sure that all necessary paperwork is processed with the appropriate departments.

Performed Administrative and Receptionist duties.

Goodwill Industries-Cashier Sparks, NV 08/2018-11/2018

Performed cashier duties.

Provided customer service.

Optimum Account Specialist-Contact Center, Reno, NV 06/2018-07/2018

Provided Billing and Customer Retention.

Provided Customer Service

Intuit Full Service Seasonal Payroll Support Representative, Reno NV 10/2016-02/2017

Contact Center

Payroll support representative committed to keeping accurate and detailed records.

Payroll software and exporting knowledge including report generation.

Managed multiple clients and projects which included payroll, billing, and technical issues.

Completed payroll for over 50+ accounts on weekly, bi-weekly, and monthly basis.

Researched employment tax laws to ensure company-maintained compliance/tax knowledge.

Strong communicator.

American International Group, Houston, TX 12/2015-03/2016 Customer Service Representative 1-Contact Center

Provided detailed product information for annuities and mutual funds

Responded to customer inquiries regarding contract provisions, account balances,

Transfer of values, allocation changes, and personal data changes plus account security.

Processed cash disbursements, account surrenders including personal loans.

Apex Systems Inc., /Mercer Benefits Center, Houston, TX 09/2015-12/2015 Participant Services Representative-Contact Center Seasonal Position

Responded to participant inquiries regarding their company benefit plans.

Performed data entry and documented participant calls.

Assisted benefit resource personnel to resolve concerns, demographic changes, plan provisions and technical difficulties.

Continued:

IQOR Customer Service Representative-Contact Center, Houston, TX 12/2014-09/2015

Processed insurance claims for Asurion Wireless Insurance/Verizon Wireless.

Provided excellent customer service by Efficiently Acknowledging Sympathizing and empathizing when necessary.

TCB Construction Inc. Houston, TX 05/2014-12/2014

Receptionist/Bookkeeper (Contract Position)

Provided Customer Service while processing new and on-going contract bids for homeowners and developers.

Authorized and administered accounts payable/receivable including billing and payroll duties.

Dispatching contractors to various accounts.

Sutherland Global Services/Turbo Tax Programs- Intuit, Houston, TX 01/2014-04/2014

Customer Service Consultant Tech Support Level 1-Contact Center

Provided technical support, using voice and chat for Turbo Tax Programs.

Ensured service level commitments were achieved and exceeded.

Received numerous bonuses for 100% Net Promoter Scores by providing a customer service experience that yielded promotion of client’s products and services.

This included responsibility for accurate and efficient problem diagnosis, included researching individual customer issues using the resources provided thus requiring strong communication skills including customer service experiences.

TCB Construction Inc. Houston, TX and Tigard, OR 09/2012-12/2014

Receptionist/Bookkeeper (Contract Position)

Provided Customer Service while processing new and on-going contract bids for homeowners and developers.

Authorized and administered accounts payable/receivable including billing and payroll duties.

Dispatching contractors to various accounts.

Xerox Companies/Hotwire.com, Tigard, OR 05/2013-08/2013

Customer Service Consultant- Contact Center

Resolved customer inquiries, provided product and service information.

Processed reservations including sales.

Performed data-entry and ten-key by touch.

Performed inventory and payroll duties.

Charter Communications NW Regional-Contact Center-Vancouver, WA 09/2001-04/2002

Customer Service Representative

Certificate of completion for Customer Service including Knowledge

Management-Problem Solving, Connect Training-Quality Assurance,

Customer Retention, ASCR Billing Software.

Provided customer service in sales and upgrades.

100% Digital sale-in.

Received multiple bonus for Digital Sale-in.

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