Tracey Archer

*** ****** ***** *** ***

Bronx New York 10475-2224

aduyne@r.postjobfree.com

917-***-****

OBJECTIVE:

To obtain a position where I can utilize my education and professional experience to improve the operations of an organization.

EXPERIENCE:

Post Graduate- Program Director (September 2020- Present)

Oversees all social/clinical services and building operations. Directly supervises program staff and shared clinical/program services staff. Remains in contact with on-duty staff by cell phone 24 hours per day

Conducts weekly (or as needed) individual supervision meetings with each Residential Counselor or Case Manager, and Front Desk Counselors.

Responsible for hiring all program staff.

Ensures that residents follow appropriate psychiatric and medical plans; approves individual service plans for each resident. Integrates services of the Health Care Coordinator with other program and case management services.

Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as indicated; approves admission and discharge summaries.

Ensures that counselors’ paperwork is completed in a timely and thorough manner.

Conducts and participates in case conferences

Designs and implements a quality assurance and

Monitors compliance and reports regularly to the Regional Director on the status of compliance efforts.

Reports all untoward incidents and directs follow-up of incidents.

Investigate and address resident complaints and grievances.

Prepare written correspondence and notifications on resident related issues.

Keep PCMH Administrators and Managers aware of significant events and issues within the facility.

Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations. Responsible for maintaining all facility licenses, accreditation and certifications.

Monitors compliance with all applicable safety and health code requirements.

Maintains productive working relationships with provider groups and referral sources.

Adheres, and facilitates adherence of all staff, to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies & Procedures Manual.

Conducts in-service training on a regular basis and ensures that all case managers and counselors are properly trained in counseling techniques, emergency procedures and crisis intervention. Ensures that all staff receives first aid training, and that case managers/counselors have all required credentials on file.

Supervises collection and submission of all rental payments and receipts. Ensures proper accounting documentation of rental income. Meets all occupancy and collection objectives set by Administration.

Enforces terms and conditions outlined in all Lease and Lease Riders and directs evictions.

Oversees facilities maintenance, including repairs, preventative maintenance, and work by outside vendors in the facility.

Responsible for monitoring spending and documentation of petty cash.

Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.

Performs other duties, consistent with the goals and objectives of the program, as assigned by the Regional Director, or Director of Residential Services.

Post Graduate- Field Coordinator (April 2019-September 2020)

Works with the Program Director on a daily basis to keep Director informed as to overall

operation of the program.

• Provides ongoing supervision and support to case managers.

• Provides crisis intervention and de-escalation in the office and the field

• Completes incident reports and follow-ups, including providing ongoing monitoring of

high risk clients.

• Addresses property management related issues and acts as a liaison between the

landlord/building management and the scatter site program.

• Maintains a resident caseload, as needed

• Arranges admission interviews, and coordinates with property managers to ensure the

placement of new clients into apartments, and serves as a liaison between applicants

and their referral source.

• Arranges and conducts case conferences with clients and all relevant service providers

to address clients’ challenges in improving ADL, functional skills, psychiatric stability,

rent payment and overall self-sufficiency.

The Bridge - Safe Haven Case Manger (August 2017- March 2019)

Provide supportive services to a caseload of formerly homeless adults diagnosed with serious mental illness and/or substance abuse disorders who are living in independent apartments scattered throughout the borough of The Bronx

Assist in identifying strengths, needs, abilities, and goals and create related service plans in electronic client records system

Motivate clients to develop skills needed for independent living. Assist and encourage adults to develop natural supports and include these supports in Service Plans and client related meetings

Timely completion of required documentation for every client contact

Ensure documentation meets OMH guidelines for level of care

Co-facilitate groups in areas including but not limited to wellness, leadership, housing, stability, employment and education, relationships, and healthy decision making

Other duties as required

Welcome Center Counselor Monroe College Bronx, NY (October 2014-August 2017)

Guided prospective students through the admissions process over the phone

Scheduled campus visits

Handled incoming calls, emails, inquiries and online applications

Made outbound calls to follow up with and provide support to potential students

Followed data entry protocols and procedures with attention to detail

Supported general admissions effort, participate in events

Represented the college in a professional manner and work within a diverse community

Other duties assigned by the Director

Hawthorne Cedar Knolls Senior Milieu Counselor Hawthorne NY (April 2016-August 2017)

Supervised and monitoring clients, as well as providing crisis management.

Responsible for supervising shift 1 day a week, providing supervision to several per-diem staff, and functions as a part of management team

Assisted the Team Leader in the orientation of new Milieu Counselors.

Lead at least one weekly community meeting.

Act as liaison between milieu staff and the Administrator on Duty regarding treatment planning and implementation.

Represented Team Leader at meetings, when designated.

Ensured the proper implementation of the Apartment routine and structure when the Team Leader or Milieu Supervised is not present in the facility. [Please note: The Sr. Milieu Counselor will display leadership skills in this area; not provide direct supervision]

Responsible for daybyday care of the children in the program including supervision of personal hygiene, social guided use of leisure time, and food planning and preparation.

Developed, supervise and run activity sessions

Accompanied clients on trips and outings and supervise activities

May be called upon to work one on one with a client who is displaying significant stress or assist with management issues as they relate to clients.

If required, perform therapeutic restraint should a child be out of control. All employees are required to attend appropriate restrain training prior to performing such a restraint

Drove the child to medical, social or other necessary appointments or assist in returning clients to the campus who are Absent Without Leave

Cook/prepared meals for residents within their cottage or division.

Personal Touch Home Care Early Intervention Billing Coordinator Queens NY (July2014- October 2014)

•Verified accuracy of billing data and revised any errors

•Performed book keeping work including posting data and keeping other records concerning cost

•Kept records of invoices and supporting documents

•Resolved discrepancies in accounting records

•Updated manuals when rates rules and regulations are amended

•Void checks when needed; when checks were not received by provider by mail

ASA College Externship Coordinator Brooklyn New York (December 2012- July 2014)

Identified students of the Externship Program

Recommended students to the Externship site

Provided counseling assistance to the student and a point of contact for information exchange and program liaison purpose with the site supervisor

Ensured that the student is appropriately registered for the Externship course

Broad Net Tutoring Services Coordinator, Mount Vernon, NY (February 2010-2013)

Responsible for setting up appointments, involved other members of the community extensively throughout the program to develop dialogue with the school community

Evaluated the tutor’s performance with students

Implemented tutoring programs which services to the student on a daily basis

Evaluated daily progress reports on the student's performance

COMPUTER SKILLS: 2007 Medical Manager 10.0, MediSoft and Medcin, MS Office for Windows 2003/XP; Word, Excel and PowerPoint HCPCS, ICD-9 and CPT-4coding, salesforce, adwards, CARES

EDUCATION:

Monroe College, Bronx, NY, Masters of Science 2012

Major: Masters of Criminal Justice

Bachelor’s Degree: Business Administration, August 2009, GPA: 3.8

Honors/Awards: President's List Magna Cum Laude four consecutive semesters

ASA Institute College of Advanced Technology and Business, Brooklyn, NY

Associate Degree in Medical Assisting, February 2008, GPA: 3.34

Honors: Honor Roll for five consecutive semesters

References: Available upon Request

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