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Administrative Officer Customer Service

Location:
Lagos, Nigeria
Salary:
$20-$25 per hour
Posted:
January 27, 2023

Contact this candidate

Resume:

OPARAUGO CALEB KELECHI

Tel: 080******** Email: aduymy@r.postjobfree.com

CAREER OBJECTIVES

To contribute to the development of the organization through hard work, commitment and loyalty. To work in a world class organization, working with a team of professionals in a highly challenging environment where individual use of work skills, values, knowledge and initiatives are shared and encouraged to achieve corporate vision and mission. To deliver excellent customer service, to both internal and external customers.

EXPERIENCE

OPERATIONS/ADMINISTRATIVE OFFICER

DOZZYMOORE GLOBAL SERVICES 2018 - 2022

• Fully responsible for all aspects of all departments.

• Support and work with all Head of Departments.

• Ensure the clearance of all cargo from the port.

• Conduct regular checks on all custom documents.

• Monitor the process of clearing and delivering goods to clients

• Monitor the co-ordination between all departments for smooth & efficient operations.

• Assessing and reviewing customer satisfaction and service recovery process.

• Identifying staff learning needs and assisting with development

• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

• Be available on call 24 hours a day to resolve any urgent problems on emergencies.

• Communicating new business developments to management

• Providing management with feedback.

• Manage office supplies stock and place order

HUMAN RESOURCE/ADMIN OFFICER

KARFLEX FISHERIES LIMITED 2015-2018

• Review and Analyze Customer & Channel Plan performance & profitably.

• Strategic conceptualization as well as tactical implementation.

• Act as a liaison/partner between the Sales Team and other internal customers.

• Handle returns and complaint of all customers.

• Generate weekly and monthly reports.

• Follow up on customer complaints and develop an action-plan (with the approval of your line manager) on the best approaches of meeting customer needs by liaising with concerned units for corrective action where necessary.

• Maintaining inventory and ensuring that all products offered for sale are fresh and fit for consumption

TEACHER (NYSC)

HARMONY NURS & PRY SCHOOL 2014-2015

• Planning, preparing and delivering lessons to all students in the class.

• Teaching according to the educational needs, abilities and achievement of the individual students and groups of students.

• Adopting and working towards the implementation of the school development plan of the particular school they are giving service in.

• Assigning work, correcting and marking work carried out by students.

• Assessing, recording and reporting on the development, progress, attainment and behavior of students.

• Providing or contributing to oral and written assessments, reports and references relating to individual students or groups of students.

• Participating in arrangements within an agreed national framework for the appraisal of students’ performance.

SKILLS & ABILITIES

• Proficient in Microsoft packages

• Ability to work under pressure

• Good interpersonal skills, Relationship and Time Management

• Ability to work with little or no supervision and meeting deadlines, Proactive attitude to work and a good team player.

• Ability to work effectively in a team and independently Integrity and honesty

• Ability to transfer knowledge.

EDUCATION

• NATIONAL YOUTH SERVICE CORPS(NYSC) 2014-2015

• KOGI STATE UNIVERSITY 2010 -2014

B.Sc. Computer Science

• DE-LIGHT INTERNATIONAL SECONDRY SCHOOL, OLODI-APAPA 2003 -2009

West African Senior School Certificate (S.S.C.E)

• BLESSED TRINITY NURSERY AND PRIMARY SCHOOL, LAGOS 1996 -2002

First School Leaving Certificate

BIO DATA

Sex Male

Date of Birth 3rd June 1991

Marital Status Single

State of Origin Imo State

Nationality Nigerian

HOBBIES

Meeting, people, Supervising/teaching people, listening to music, dancing and traveling.

REFERENCE

Reference available on request.



Contact this candidate