Jane (Josie) Vazquez

Support Services Specialist

Bowling Green, OH 43402

aduymc@r.postjobfree.com

+1-419-***-****

Knowledgeable and professional Support Services Specialist skilled in administrative support and customer service. Bringing a positive attitude, organized detail-oriented approach, superior time management skills, expertise in data entry of patient demographics, and independent individual requiring minimal supervision who seeks to make a difference in a business office or medical office setting.

Authorized to work in the US for any employer

Work Experience

Support Services Specialist

Harbor Behavioral Health - Bowling Green, OH

July 2020 to December 2022

• Employed as a Support Specialist team member on a part time basis averaging 25 hours per week. My duties included greeting and checking in patients; registering new patients; entering demographics in an accurate manner; answering phone calls; recording voice mail messages and forwarding to appropriate personnel

• Providing support and communicating with team members, providers, nurses & medical assistants; scheduling initial & follow up appointments

• Maintaining provider schedules; making reminder calls and confirming appointments. Sending video links via email to patients for video chat appointments

• Obtaining copayments and outstanding balances and completing daily payment settlement. Responsibilities include securing office entrances each night Registration Representative

Wood County Hospital - Bowling Green, OH

July 2019 to July 2020

• Interview patients and collect required registration data in Outpatient, Inpatient and Emergency Room Departments

• Obtain required signatures, scan appropriate verifications and assign accurate FIN

• Review health insurance cards, enter correct information into database and verify health insurance eligibility via Loxogon, MITS portals.

• Direct patients to appropriate departments

• Verify appropriate ICD diagnosis codes in Mediquant system

• Work closely with health professionals to provide a positive experience for patients

• Contact medical offices to obtain necessary physician orders

• Fax face sheets to Emergency Medical squads

Clerical Specialist

Wood County Health Department WIC Clinic - Bowling Green, OH September 2014 to July 2019

• Receive/return telephone calls and/or text messaging

• Maintain Master Schedule & schedule clinic appointments

• Data entry into WIC Certification system

• Conduct initial pre-screening to determine potential eligibility

• Review applications for completion and view required verifications

• Verify Medicaid eligibility via MITS system

• Perform followup appointment reminders

• Receive formula prescription forms from doctors & forward to health care professionals

• Compile and review data and statistics for necessary reports

• Complete & submit supply order requisitions

• File documents in participant records and charts

• Greet applicants and distribute forms

• Maintain client and agency confidentiality

• Serve as translator for Spanish speaking population Caseworker

Retired - Bowling Green, OH

August 1987 to October 2010

• Reviewed medical records and bills and contacted medical providers

• Maintained caseload for Disabled & Elderly population

• Entered health insurance information into system

• Maintained medical records and forwarded to Disability Determination Office

• Assist with training for new caseworkers

• Made referrals to Social Security Administration (Income/Medicare)

• Trained to detect fraudulent documents (Driver's License/SSN)

• Instructed individuals regarding government programs and regulations

• Made referrals to Fraud/Overpayment Unit and compute overpayments Clerical Specialist

Wood County Job And Family Services - Bowling Green, OH September 1980 to July 1987

• Maintained food stamp records

• Typed food stamp issuance cards

• Compiled monthly reports

• Issued Food Stamp Coupons

• Balanced drawer

Education

High School Diploma

Bowling Green High School - Bowling Green, OH

1981

High school diploma in Social Services

University of Toledo - Toledo, OH

Skills

• Time management

• Bilingual

• Highly organized

• Detail oriented

• Word

• Microsoft

• Team player

• Schedule Appointments

• Scanning

• Customer Service

• Data Entry

• Documentation

• Filing

• Microsoft Office

• Receptionist

• Scheduling

• Training

• Microsoft Excel

• Microsoft Word

• Medical Terminology

• Insurance Verification

• Medical Office Experience

• Statistics

• ICD-10

• Office Experience

• Medical Records

• Medical Scheduling

Additional Information

SKILLS

• Bilingual (Basic Spanish)

• Experienced at interacting with children and adults (Disabled, Elderly, Pregnant, Homeless) while always respecting cultural diversities

• Detail oriented and highly organized

• Excellent communicator

• Extensive knowledge of Microsoft programs

• Flexible and capable of functioning professionally in crisis situations

• Superior time management skills

Contact this candidate