Canning Town, https:London //www. +Taiwo **(linkedin.0-786******* com/Babatunde in/taiwo- Email: babatunde-Taiwob41@3060a994/ gmail.com LinkedIn: PERSONAL PROFILE A highly skilled business management professional with a Master's degree and extensive experience in executing and adhering to department processes. Proficient in driving service improvements, increasing department skill levels, and implementing operational efficiency initiatives to improve client results. Expert in leading teams in investigating and resolving complex application and system issues across multiple products. Possesses in-depth knowledge of business processes and products, and is able to effectively manage customer relationships and meet contract service level agreements. Areas of Expertise:

• Business Management

• Department processes

• Service improvements

• Operation efficiency

• Team leadership

EDUCATION

Masters Degree – University of Huddersfield Huddersfield, UK, 2017 – 2019 Subject: Business Management

Bachelor’s Degree – University of Portsmouth Portsmouth, UK, 2013 – 2016 Subject: Business and Management

WORK

HISTORY

XMedical London, UK April 2021 – August 2022

Customer Support Agent

A professional with experience in customer service and management of inbound and outbound calls. Skilled in negotiating prices for COVID-19 testing and approving customer videos for test verification. Adept at communicating with customers from both the UK and abroad, and utilizing Zendesk for multi-channel communication including phone, email, and chat support. Key Skills:

Customer service

Inbound and outbound call management

Price negotiation

COVID-19 testing verification

Customer communication

Zendesk for multi-channel communication

Phone, email, and chat support

AXA Remote, UK Nov 2021 – April 2022

Customer Service Administrator Representative

A customer service professional with experience as the primary point of contact for customers via incoming calls and correspondence. Skilled in managing new and existing business calls and correspondence, as well as identifying appropriate upsell opportunities to meet customer needs. Adept at managing policy adjustments, cancellations, and new business, while efficiently handling customer complaints and ensuring customer satisfaction. Demonstrated ability to ensure customer expectations and needs are met, and to provide peace of mind by ensuring customers have adequate coverage for their trip.

Key Skills:

Customer service

Incoming calls and correspondence management

• Complex problem resolution

• Business processes and products

• Customer relationship management

• Service level agreement management

• Training and development

Business calls and correspondence management

Policy adjustments management

Upsell opportunities identification

Cancellation and renewal management

Customer complaints management

Customer satisfaction and retention

Customer needs assessment

Trip coverage assurance.

Sainsbury’s London, UK May 2020 – June 2021

Customer Service Manager

An experienced customer service manager with a proven track record of managing customer calls, orders, and product handling. Skilled in efficiently managing customer shopping orders and ensuring that products are handled with care and delivered on-time and in perfect order. Adept at working quickly and accurately to meet customer needs and exceed expectations. Key Skills:

Customer service management

Call management

Order management

Product handling and care

Time management

Attention to detail

Customer satisfaction

Team management

Inventory management

Logistics and shipping coordination

Performance metrics and reports analysis

Training and development of team members.

ACHIEVEMENTS

INTERESTS & HOBBIES

REFERENCES

Local Youth Mentor, Local Church Usher, Sunday School Teacher and Food Bank Volunteer. Ebay and Amazon seller. Cycling, Reading, Gaming, Football, Music, Movies, Art, Manga and Anime.

Available on request

Contact this candidate