July **, **** -

November **, ****

June **, **** -

November 10, 2021

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STEPHANIE D. MERIN

aduyl2@r.postjobfree.com

926-***-****

Mabolo, Cebu City

Objective

Motivated Waitress with 2+ years of Experience, displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Concierge for 4 months, facilitated visitor requests for dining and tourist attractions by researching various venues and locales. Exceeded goals through effective task prioritization and great work ethic. Experience

NSDMM Management Services Inc.

Concierge at Ayala Center Cebu

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

• Supported local sports teams, museums,

restaurants and other tourist-oriented spots by promoting events to guests.

• Improved operations through consistent hard work and dedication.

• Carried out day-to-day duties accurately and efficiently.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Exceeded goals through effective task

prioritization and great work ethic.

• Demonstrated respect, friendliness and

willingness to help wherever needed.

• Worked with customers to understand needs and provide excellent service. Happy Sumo Food Inc

Waitress at Sumosam

• Greeted new customers, discussed specials and took drink orders.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Stayed up-to-date on menu changes to help

customers make food choices.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Remained calm and poised when dealing with

difficult customers or during busy shifts.

• Bussed tables during busy periods to assist staff and quickly turn over tables.

• Kept server areas clean and stocked to increase efficiency while working tables.

• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Education

Sibugay Technical Institute Inc

Bachelor of Science in Hotel and Restaurant Management Skills

Guest Accomodation

Team Work

Positive Attitude

Customer Service

Telephone Etiquette

Cash Handling

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