Justin Hove

**** ** ****** *****

Tucson, AZ ****0

503-***-****

aduyk4@r.postjobfree.com

Professional Summary

Customer service centric team player with more than twenty years of experience in all levels of customer advocacy. I am someone who favors listening to the customer first and competently resolving the task at hand ensuring a more desirable customer experience. Skills

• Over 20 years of face to face customer service

• Grammatically correct language usage

• Trained in using committed language

• 10 Key speed 14000 KPH

• De-escalation techniques

• Accomplished Listener

• Typing speed 55 WPM

• Emergency Response

• Trained by DPSST

• Conflict resolution

• CPR Certified

• Team Player

• Excel

• Word

• Epic

Certifications

8 x Salesperson of the quarter

3 x Oregon State Life Saving award

5 x Customer satisfaction of the year award

AAPC Medical Terminology Course Certification

DPSST certified

Work History

Billing Specialist

OCHIN

April 2019-October 2019

Aimee Young 503-***-****

• Maintaining accurate patient registration in EPIC

• Retain complete and accurate billing and accounts receivable records

• Updating and verifying information in the practice EPIC management system

• Send correspondence in accordance with Member/Client policies and procedures

• Learned collection processes and strategies by working within the Billing department

• Establishing and maintaining positive working relationships with patients, payers, team members, clients and other stakeholders

• Maintain confidentiality of patient information, organization data and information always in compliance with HIPAA regulations

• Multiple phone lines used in order to resolve billing unknowns, disputes with patients or with the insurance company directly

Correctional Officer

Oregon Department of Corrections

July 2008- March 2019

LT Baldwin

503-***-****

• D.P.S.S.T trained and certified

• Observed individual inmates daily and in groups

• Made regular security check and perimeter checks

• Maintained the control and custody of 500-900 inmates

• Received three lifesaving awards from the State of Oregon

• Prepared, maintained and processed forms, logs and rosters

• Utilized conflict resolution training and heavily utilized de-escalation training

• Biannual training in many areas. Suicide prevention, de-escalation techniques, crowd control and committed language.

Customer Service Manager

AACI Insurance

January 1996-June 2008

Rick Houre

Phone # (Company went out of business in 1996)

• Set annual guidelines for trainees to follow, ensuring the highest level of customer satisfaction • Conducted monthly meetings with employees raising morale, increasing production

• Calculated insurance quotes as needed by phone or walk-in based customer inquiry

• Contributed ideas and structure changes that lead to management promotion

• Evaluated the accuracy and the validity of computer programs in the agency

• Met with outside agency heads to ensure future contracts and business.

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