Jane Coleman-Howard

Calhoun, GA *****

aduyhv@r.postjobfree.com

+1-706-***-****

Seek challenging and rewarding position in clerical/office support where past and present experiences can be used to benefit myself and the organization. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Private Sitting and Light Cooking & Cleaning

Independent Contractor - Calhoun, GA

May 2018 to Present

• Respite caregiver

• Light cooking and cleaning

• Take patients to appointments

• Companionship

• Take vitals

Cashier

Freedom Metals and Taylor Recycling - Frankfort, KY April 2017 to May 2018

Daily opening duties

Weigh Customers across scales

Order money from Brinks, keep up with rolling balance Complete daily Billing sheets (BOL)

Pay Customers for scrap metal and other items

Run VIN numbers to scrapped vehicles

Complete end of day

Customer Service Representative

AAA Allied Group, Inc. - Lexington, KY

November 2015 to October 2016

Responsibilities Answer inbound calls for Roadside Assistance Explain to customer about their coverage, Accomplishments Provided excellent customer service Skills Used Phone Etiquette Empathy to caller Listening to customers needs and to spot their locations. Customer Service Representative

Xerox - Lexington, KY

June 2015 to August 2015

Responsibilities

Answer inbound calls for Roadside Assistance

Dispatch services as needed

Explain to customer about their coverage

Give customer directions to rental counters

Accomplishments

Provided excellent customer service

Skills Used

Phone Etiquette

Empathy to caller

Listening to customers needs

Dispatched services when necessary

Medical Records Correspondence Clerk

University of Kentucky Department of Orthopaedics and Sports Medicine October 2012 to March 2014

Pull Charts for multiple Clinics as well as other requests

Route all charts for Clinics

Pull Kasper Reports

Print current notes for clinic

File Charts back on Shelf

Pick-up charts for File back

Answer pager when we have added on Patients

Release of Information (ROI) Technician

HealthPort

March 2010 to January 2012

Copy Patient Records for Attorneys

Answer Questions for Patients who call

Scan Records to Attorneys and other Facilities

Complete Certification of Subpoena's and Records

Scan Medical Reports and Records into Charts

Medical Assistant

BJM Medical Staffing and Job Guidance

November 2007 to July 2009

Perform vitals on Newborn/Children and Adults

Give Injections and Perform Immunizations Certificates

Schedule outside Appointments for Specialty

Schedule Patients for Daily Appointments

Perform Ear Washes and Breathing Treatments

Scanning Medical Reports into Charts and Stocking Rooms

Check-in and Check-out Coverage

Clinical Assistant/Float

Central Internal Medicine - Lexington, KY

May 2006 to February 2007

Take Patient Vitals and EKG's

Cover Check-in and Check-out

Enter Hospital Charges and Discharges on Daily basis

Schedule patients for outside procedures/ Cover Medical Records

Call Insurance companies for prior-authorizations Health Information Specialist

Lexington Fayette County Health Department - Lexington, KY November 2005 to April 2006

Pull Patient charts for Daily Appointments

Pull Charts for Miscellaneous Departments

Provide Patients with copies of Medical Records

Fax Immunizations to School and Daycare

Handle Phone Calls regarding Medical Records

Education

Diploma in Medical Billing and Coding

National College - Lexington, KY

2010

Associates in Medical Assistant

National College - Lexington, KY

2004 to 2006

Skills

• Customer Service

• CSR

• Customer Care

• Customer Support

• Call Center

• Microsoft Excel

• Data Entry

• Microsoft Outlook

• Time Management

• Personal Assistant Experience

• 10 Key Calculator

• Patient Care

• EMR Systems

• Medical Records

• ICD-10

• Medical Coding

• Medical Billing

• ICD Coding

• CPT Coding

• Accounts Receivable

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• Insurance Verification

• Phlebotomy

• ICD-9

• Medical Scheduling

• Laboratory Experience

• Administrative experience

• English

• Hospital Experience

• Triage

• Medical Office Experience

• Anatomy Knowledge

• Medical Terminology

• Experience Administering Injections

• Epic

• Medical collection

• Data collection

• HEDIS

• Recruiting

• Phone Etiquette

• Clerical Experience

• Vital Signs

• Transcription

• Physiology Knowledge

• QuickBooks

• Cerner

• Auditing

• Typing

• Windows

• Pediatrics

• Care plans

• Discharge planning

Languages

• English - Fluent

Certifications and Licenses

Medical Assistant

Present

CPR Certification

Assessments

Customer focus & orientation — Highly Proficient

June 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to detail — Proficient

April 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Filing & organization — Expert

January 2020

Arranging and managing information or materials using a set of rules. Full results: Expert

Work style: Conscientiousness — Expert

March 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Electronic health records: Best practices — Proficient December 2019

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Proficiency with Microsoft Office: Mail & calendar (PC) — Highly Proficient March 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient

Work style: Conscientiousness — Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Medical receptionist skills — Highly Proficient

March 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Administrative support professional fit — Proficient June 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Customer service — Highly Proficient

March 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS Microsoft Word/Office

Microsoft Excel

Data Entry, 750-1000 keystrokes per minute

RELATED

SKILLS Injections

Phlebotomy

Venipuncture

Medical terminology

Calculations and administration of medicine

Pharmacology

Systems of transport and support

Body control systems

Invasive and non-invasive clinical procedures

CPT coding

ICD coding

Medical Insurance billing

Medicare and medical reimbursements

Chemistry

Twain Scanner System

RAC Billing and Incoming requests

Medicare and Medicaid Audits and EHR Audits

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