Service Representative Data Entry
Resume:
Jane Coleman-Howard
Calhoun, GA *****
**********************@***********.***
Seek challenging and rewarding position in clerical/office support where past and present experiences can be used to benefit myself and the organization. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Private Sitting and Light Cooking & Cleaning
Independent Contractor - Calhoun, GA
May 2018 to Present
• Respite caregiver
• Light cooking and cleaning
• Take patients to appointments
• Companionship
• Take vitals
Cashier
Freedom Metals and Taylor Recycling - Frankfort, KY April 2017 to May 2018
Daily opening duties
Weigh Customers across scales
Order money from Brinks, keep up with rolling balance Complete daily Billing sheets (BOL)
Pay Customers for scrap metal and other items
Run VIN numbers to scrapped vehicles
Complete end of day
Customer Service Representative
AAA Allied Group, Inc. - Lexington, KY
November 2015 to October 2016
Responsibilities Answer inbound calls for Roadside Assistance Explain to customer about their coverage, Accomplishments Provided excellent customer service Skills Used Phone Etiquette Empathy to caller Listening to customers needs and to spot their locations. Customer Service Representative
Xerox - Lexington, KY
June 2015 to August 2015
Responsibilities
Answer inbound calls for Roadside Assistance
Dispatch services as needed
Explain to customer about their coverage
Give customer directions to rental counters
Accomplishments
Provided excellent customer service
Skills Used
Phone Etiquette
Empathy to caller
Listening to customers needs
Dispatched services when necessary
Medical Records Correspondence Clerk
University of Kentucky Department of Orthopaedics and Sports Medicine October 2012 to March 2014
Pull Charts for multiple Clinics as well as other requests
Route all charts for Clinics
Pull Kasper Reports
Print current notes for clinic
File Charts back on Shelf
Pick-up charts for File back
Answer pager when we have added on Patients
Release of Information (ROI) Technician
HealthPort
March 2010 to January 2012
Copy Patient Records for Attorneys
Answer Questions for Patients who call
Scan Records to Attorneys and other Facilities
Complete Certification of Subpoena's and Records
Scan Medical Reports and Records into Charts
Medical Assistant
BJM Medical Staffing and Job Guidance
November 2007 to July 2009
Perform vitals on Newborn/Children and Adults
Give Injections and Perform Immunizations Certificates
Schedule outside Appointments for Specialty
Schedule Patients for Daily Appointments
Perform Ear Washes and Breathing Treatments
Scanning Medical Reports into Charts and Stocking Rooms
Check-in and Check-out Coverage
Clinical Assistant/Float
Central Internal Medicine - Lexington, KY
May 2006 to February 2007
Take Patient Vitals and EKG's
Cover Check-in and Check-out
Enter Hospital Charges and Discharges on Daily basis
Schedule patients for outside procedures/ Cover Medical Records
Call Insurance companies for prior-authorizations Health Information Specialist
Lexington Fayette County Health Department - Lexington, KY November 2005 to April 2006
Pull Patient charts for Daily Appointments
Pull Charts for Miscellaneous Departments
Provide Patients with copies of Medical Records
Fax Immunizations to School and Daycare
Handle Phone Calls regarding Medical Records
Education
Diploma in Medical Billing and Coding
National College - Lexington, KY
2010
Associates in Medical Assistant
National College - Lexington, KY
2004 to 2006
Skills
• Customer Service
• CSR
• Customer Care
• Customer Support
• Call Center
• Microsoft Excel
• Data Entry
• Microsoft Outlook
• Time Management
• Personal Assistant Experience
• 10 Key Calculator
• Patient Care
• EMR Systems
• Medical Records
• ICD-10
• Medical Coding
• Medical Billing
• ICD Coding
• CPT Coding
• Accounts Receivable
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Insurance Verification
• Phlebotomy
• ICD-9
• Medical Scheduling
• Laboratory Experience
• Administrative experience
• English
• Hospital Experience
• Triage
• Medical Office Experience
• Anatomy Knowledge
• Medical Terminology
• Experience Administering Injections
• Epic
• Medical collection
• Data collection
• HEDIS
• Recruiting
• Phone Etiquette
• Clerical Experience
• Vital Signs
• Transcription
• Physiology Knowledge
• QuickBooks
• Cerner
• Auditing
• Typing
• Windows
• Pediatrics
• Care plans
• Discharge planning
Languages
• English - Fluent
Certifications and Licenses
Medical Assistant
Present
CPR Certification
Assessments
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Proficient
April 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Filing & organization — Expert
January 2020
Arranging and managing information or materials using a set of rules. Full results: Expert
Work style: Conscientiousness — Expert
March 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Electronic health records: Best practices — Proficient December 2019
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Proficiency with Microsoft Office: Mail & calendar (PC) — Highly Proficient March 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient
Work style: Conscientiousness — Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Medical receptionist skills — Highly Proficient
March 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Administrative support professional fit — Proficient June 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS Microsoft Word/Office
Microsoft Excel
Data Entry, 750-1000 keystrokes per minute
RELATED
SKILLS Injections
Phlebotomy
Venipuncture
Medical terminology
Calculations and administration of medicine
Pharmacology
Systems of transport and support
Body control systems
Invasive and non-invasive clinical procedures
CPT coding
ICD coding
Medical Insurance billing
Medicare and medical reimbursements
Chemistry
Twain Scanner System
RAC Billing and Incoming requests
Medicare and Medicaid Audits and EHR Audits
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