AMGAD SHENOUDA

** ****** ** *** ******, New Jersey 08857 C: 317-***-**** aduyh6@r.postjobfree.com

Career Focus

Accounting/Finance position where I can expand my knowledge and skill set.

Core Qualification

•Good experience working with Access Database, Excel, Power point Systems and VBA.

•Familiar with SQL language.

•Communicated and led new ideas to teams across different functional groups.

•Able to proactively work in an interdisciplinary team environment

•Fluent in Arabic, English

•Effective analytical, mathematical and decision making skills.

•Strong communication, both written and verbal

•Strong computer skills

•Attention to detail

•Reliability and adaptability

•Organized, detail-oriented, ability to process complex, interrelated tasks and adhere to standardized practices

•Demonstrated knowledge of generally practiced & accepted accounting standards/principles

•Customer Services Experience

•Sales experience with established goals

•Experience championing change, managing relationships/teams, and coaching/ developing

Education and Training

Ivy Tech Community College

Associate of Applied Science: Computer Information Technology May 2012 GPA: 3.34

Associate of Applied Science in Business Administration May 2009 GPA: 3.29

Associate of Applied Science in Computer Information Systems Dec 2008 GPA: 3.25

Technical Certificate December 2008 Dec 2008 GPA: 3.25

Associate of Applied Science in Accounting May 2007 GPA: 3.25

American university in Cairo July 1994

University of Alexandria, Egypt

Bachelor Degree in Accounting Dec 1986 GPA: 3.00

Accomplishments

Dean’s List at Ivy Tech Community College (spring 2005, fall 2006)

Imaging office system employee of the month (Nov 2003)

St. Mary and St. Mary Coptic Orthodox Church volunteer service Awards

Work Experience

Senior Repair Technician A 01/2021 till Present

Epson North America Plainfield, IN

Develop and update repair depot servicing instructions

Prepare a product launch plan identifying necessary tasks, responsibilities, and completion dates.

Review; coordinate the revision and distribution of utilities to appropriate personnel

Respond to requests for technical assistance through the service ticket database

Review service documentation

Advise management of any product issues that negatively affect customer satisfaction

Advise management of any issues affecting the launch of new product

Additional Responsibilities:

Perform product analysis as required

Perform other special projects and duties as required by management

Review processes in order to reduce cost, and increase efficiencies

Senior Repair Technician A 1/2017-12/2020

Bell Techlogix Plainfield, IN

Review service documentation

Advise management of any product issues that negatively affect customer satisfaction

Advise management of any issues affecting the launch of new product

Additional Responsibilities:

Perform product analysis as required

Perform other special projects and duties as required by management

Review processes in order to reduce cost, and increase efficiencies

Repair Technician A 08/2013 to 12/2016

Bell Techlogix Plainfield, IN

Diagnose and repair hardware related problems Printers, Scanner, Large format

Demonstrate the ability to perform advanced troubleshooting and high Quality repairs, following a checklist of repair criteria.

Work with the Japanese engineering for special project

Store Manger 03/2011 to 06/2013

I Café Carmel, IN

Perform Product analysis as required

Perform other special projects and duties as required by opener

Review processes in order to reduce cost, and increase efficiencies.

Review; coordinate the revision and distribution of utilities to appropriate personnel

Supervisor 03/1999 to 03/2011

Imaging Office Systems Indianapolis, IN

•Supervising the second shift operation (Jan - May 2007)

•Microfilm editor, scanner, quality control, and post processing

•Convert information from computer storage sources to microfilm

•Communicating new ideas with supervisor and team members

•Trained new employee on various machines and tasks

•Solves technical problems with the software system

•Backup Data, Update software, and install new software.

City Group 11/2004

Trained to operate mutual funds, loans, and mortgages

Sales representative 09/1995 – 12/1998

National Engineering Supply Company Alexandria, Egypt

•Establishes and maintains a high level of customer satisfaction. Communicates to and works with the Outside Sales Manager to resolve unique customer issues.

•Effectively manages prospects by developing sound marketing plans and maintaining key information in the prospect database.

•Meets or exceeds sales call activity goals for new sales.

•Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.

•Effectively uses Waste Management sales productivity software tools

•Uses in-depth industry and company knowledge, prepares complex proposals and makes recommendations on equipment optimization and leasing options.

•Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

Store Manger 05/1994 to 04/1995

Sandy, Inc. Alexandria Egypt

•Responsible for closing stores within the time lines set by the department and ensuring accurate financial statements

•Manage period end close process to ensure accuracy and record all store level entries

•Manage period end reporting process for stores and ensure accurate and timely reporting to the field

•Assist Director of Finance & Accounting with period end reporting for the executive team meetings

•Assist in both internal and external audit requests

•Collaborate with Finance in all aspects of (deposit reconciliation software)

•Reconcile and account for all gift card activity including third party discounted programs

•Complete bank reconciliations for cash and credit card, and prepare and post journal entries for adjustments.

•Serve as primary contact for external vendors: credit card processor, gift card processor

Accounting 06/1990 to 05/1995

Sandy, Inc. Alexandria Egypt r

Keeping records of financial transactions outside of an accounting software program is also essential.

A small retailer needs a method to keep receipts, sales records, loan statements, and bank information and past tax data.

Information that will be necessary if data stored on the computer is lost.

Sales associates, managers and anyone else with a connection to the store's financial activities needs to know which documents to keep and how to file them.

Inventory information also confirms sales data and determines how much the retailer can write off as a loss from damage or theft

Managing accounting

Financial responsibilities associated with the store

Work independently, or for outside agencies, to help them get their books in order and handle annual income taxes.

ACTIVITIES

St. Mary and St. Mark Coptic Orthodox Church Indianapolis

•Deacon leader (1999 – 2013)

•Coach soccer Team (2013-2014)

•Sunday school teacher (1999-2003)

•Helping New Comers Committee (1999 – 2003)

•Cleaning community service (1999 – 2003)

•Youth group leader (1999 – 2003)

St. Philopateer Coptic Orthodox church

•Coptic language teacher (1994 – 1997)

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