Brooke Carter

Green Cove Springs, FL *****

aduygm@r.postjobfree.com

+1-904-***-****

I enjoy helping people and strongly believe that in doing so you will reap success. I am also very thorough in my work as I take pride in a job well done. I have a knack for communicating pleasantly so that whomever I am speaking with feels they are my top priority.

#readytowork

Work Experience

Medical Services Coordinator

OneCall Care Management - Jacksonville, FL

January 2019 to December 2019

· Customer Service

· Incoming Phone calls

· Assist on co-workers referrals

· US DOL Trained

· VRP/CRP Trained

· Kaiser Trained

· Fast paced in scheduling patients

· Promoting teamwork

· Help new employees with current protocol

· Help promote a healthy work environment

· Assist in new ideas of how to work better as a team

· Quick to handle escalated calls

Team Lead, Operations

One Call Care Management - Jacksonville, FL

July 2016 to January 2019

Company got rid of this position)

• Customer Service

• Incoming Phone calls

• Assist on co-workers referrals

• US DOL Trained

• VRP/CRP Trained

• Kaiser Trained

• Kaiser Q call trained

• Fast paced in scheduling patients

• Promoting teamwork

• Training new employees on current protocol

• Help promote a healthy work environment

• Assist in new ideas of how to work better as a team

• Quick to handle escalated calls

Care Coordinator I

One Call Care Management - Jacksonville, FL

October 2015 to July 2016

• Customer Service

• Incoming Phone calls

• Assist on co-workers referrals

• US DOL trained

• Kaiser Trained

• Kaiser Q call trained

• Fast paced in scheduling patients

• Promoting Teamwork

Sales Associate

Beall's Department Store - Orange Park, FL

April 2014 to October 2015

• Customer Service

• Inventory

• Handle returns and exchanges of goods

• Cashiering

• Bra Fit Specialist

• Ad-set and markdowns

• Train new employees

• Recovery - ensure assigned area of store has a clean and professional appearance

• Team Building Experience

Shop Assistant

Black Creek Customs - Middleburg, FL

May 2013 to July 2015

• Worked with t-shirt press machine

• Customer Service

• Performed high volume of work orders

• Performed maintenance around the shop

• Opened and closed the shop on occasion

Education

High school or equivalent

Middleburg High School - Middleburg, FL

2009 to 2013

Skills

• Customer service

• Data entry

• Filing

• Front desk

• Receptionist

• Microsoft Office (10+ years)

• Public Speaking

• Organizational Skills

• retail sales

• training

• Event Planning

• Medical Scheduling

• Insurance Verification

• Medical Records

Assessments

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient May 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Scheduling — Proficient

May 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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