Customer Service Data Entry
Resume:
Brooke Carter
Green Cove Springs, FL *****
************@*****.***
I enjoy helping people and strongly believe that in doing so you will reap success. I am also very thorough in my work as I take pride in a job well done. I have a knack for communicating pleasantly so that whomever I am speaking with feels they are my top priority.
#readytowork
Work Experience
Medical Services Coordinator
OneCall Care Management - Jacksonville, FL
January 2019 to December 2019
· Customer Service
· Incoming Phone calls
· Assist on co-workers referrals
· US DOL Trained
· VRP/CRP Trained
· Kaiser Trained
· Fast paced in scheduling patients
· Promoting teamwork
· Help new employees with current protocol
· Help promote a healthy work environment
· Assist in new ideas of how to work better as a team
· Quick to handle escalated calls
Team Lead, Operations
One Call Care Management - Jacksonville, FL
July 2016 to January 2019
Company got rid of this position)
• Customer Service
• Incoming Phone calls
• Assist on co-workers referrals
• US DOL Trained
• VRP/CRP Trained
• Kaiser Trained
• Kaiser Q call trained
• Fast paced in scheduling patients
• Promoting teamwork
• Training new employees on current protocol
• Help promote a healthy work environment
• Assist in new ideas of how to work better as a team
• Quick to handle escalated calls
Care Coordinator I
One Call Care Management - Jacksonville, FL
October 2015 to July 2016
• Customer Service
• Incoming Phone calls
• Assist on co-workers referrals
• US DOL trained
• Kaiser Trained
• Kaiser Q call trained
• Fast paced in scheduling patients
• Promoting Teamwork
Sales Associate
Beall's Department Store - Orange Park, FL
April 2014 to October 2015
• Customer Service
• Inventory
• Handle returns and exchanges of goods
• Cashiering
• Bra Fit Specialist
• Ad-set and markdowns
• Train new employees
• Recovery - ensure assigned area of store has a clean and professional appearance
• Team Building Experience
Shop Assistant
Black Creek Customs - Middleburg, FL
May 2013 to July 2015
• Worked with t-shirt press machine
• Customer Service
• Performed high volume of work orders
• Performed maintenance around the shop
• Opened and closed the shop on occasion
Education
High school or equivalent
Middleburg High School - Middleburg, FL
2009 to 2013
Skills
• Customer service
• Data entry
• Filing
• Front desk
• Receptionist
• Microsoft Office (10+ years)
• Public Speaking
• Organizational Skills
• retail sales
• training
• Event Planning
• Medical Scheduling
• Insurance Verification
• Medical Records
Assessments
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient May 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Scheduling — Proficient
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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