Karen Young-Coleman

**** ****** **** ***#*

Loves Park, IL 61111

815-***-**** aduyf4@r.postjobfree.com

PROFESSIONAL CURRICULUM VITAE

Professional Summary

Empathetic, skilled and professional Direct Service Worker and Supervisor with over 20 years of Social Service/Community experience with, but not limited to, preserving families, empowering domestic violence victims to be better and safe parents by meeting the needs of their children, encouraging, supporting, assisting in safe stable housing, and the proper education needs for their children. As well as, Domestic Violence Counselor experience working with both survivors and perpetrators of domestic violence. Highly skilled in supervision, counseling finding resources and teaching consequences and means of recidivism and reconnection.

EDUCATION

Master of Arts, Psychology National-Louis University(Elgin,IL Campus) Wheaton,IL

Graduated June, 2010

Bachelor of Science, Criminal Justice Double Minor in Psychology and Sociology Tennessee State University, Nashville, TN

Graduated May, 1994

RELATED EXPERIENCES/CREDENTIALS

● Remote Work from Home CSR

● Licensed Direct Child Protective Services Worker

● Licensed Substitute Teacher (K-12)

● Supervision/Supervisory

● Experienced College Adjunct Instructor

● CPS investigations

● Trained Sexual Assault Worker

● Trained Worker for Domestic Violence program

● Trained Facilitator for Individual and Group counseling

● Experienced Family Court referrals and reports

● Victim advocate

● Program coordinator

PROFESSIONAL EXPERIENCE

CADC-LLC Remote Work from Home

September 2022-December 2022

CSR

Responsible for scheduling interviews, skills assessments and shifts for canvassers during the recent 2022 election period. Was suppose to end in November 2022. However, because the state of Georgia had a re-count, I was one of the few CSRs that was afforded the opportunity to stay on board. Due to my exceptional job performance & excellent customer service abilities.

Lutheran Social Services of Illinois (LSSI)-Rockford, IL September 2019-August 2020 Master’s Child Welfare Specialist

● Due to my years of experience and education, I was hired to assist and support six Child Welfare Caseworkers and Child Welfare Supervisor On the Placement Team. To include, but not limited, to assist in ACRs to Home visits, to managing their cases to even include support for court reports

● Completed and passed Foundation Training, SACWIS Training, Child Care Act (CCA), 402, CERAP and Child Welfare License certified through DCFS

● Coordinate the development and implementation of all aspects of SPEC client services

● Manage the service and delivery process including monitoring the activities of SPEC clients, families and contracted care providers

● Served as a professional representative of LSSI in accordance with all company policies and quality assurance standards

● Provided a range of direct individual and group caseworker services within the society’s policies, procedures, and practices

● Prepared court reports, attended court. Made regular contact/welfare checks Coordinated services and attended meetings with other agencies, systems, and community providers to meet the needs of the client(s)

● Prepared, submitted and attended all Administrative Case Reviews to advocate for the individuals served

● Reported any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act. Winnebago County of IL-Rockford, IL

June 24, 2019-July 8, 2019

Permit Specialist

● Provide building permits, planning and zoning interpretation, administration, and enforcement of the Winnebago County Unified Development Ordinance

● Provide planning, zoning and subdivision services and inform elected/appointed officials and citizens regarding all development in unincorporated Winnebago County, from large scale subdivisions to the construction of garden sheds and fences.

● Property of interest has to be located within a Village's/Municipalities' limits, the governing Village/Municipality in order to issue planning, zoning and/or subdivision permits

● Maintain records of all zoning and subdivision related activities on unincorporated tracts of land in the County

● Committed to assisting citizens, thereby enabling one with a better understanding of the Zoning and Subdivision Ordinances, as well as the established/formalized process for initiating lawful changes in land use and dividing of property.

Harlem School District–Machesney Park, IL January 2014-Present Substitute Teacher

● Provide substitute educational services and instruction in the absence of the assigned classroom teacher

● Responsible for assignments at all schools in any subject at any grade/behavior level

● Most assignments are due to being highly recommended from school Principals Beloit Domestic Violence Shelter Center (BDVSC)–Beloit, WI September2018-January 2019 Part-Time CSS@ BDVSC

● Provide emergency services in order to restore, sustain, and enhance the lives of abused men and/or women involved in domestic violence

● Responsible for providing an array of services designed to empower the individuals being housed at the Shelter

● While promoting powerful solutions related to, but not limited to, prevention, advocacy, case management, education, counseling and therapy

Rockford Sexual Assault Rockford, IL

October 2017 January 2018

Prevention Educator

● Provide preventive educational to the Northern region schools in Winnebago, Boone, and Ogle Counties

● Through providing education and training about sexual assault prevention to faculty and students

● Presentations to age appropriate levels to meet the needs of the group requesting services

● Topics are: personal safety, sexual harassment, bullying, dating violence and healthy relationships, mandated reporting, strong self plus girls group, and RAD self-defense. Rockford Career College–Rockford, IL September 2016-March 2017 Adjunct Instructor

● Provided educational services and instruction for three courses, Cultural Diversity, Introduction to Psychology, & Career Services for students enrolled in at Rockford Career College

● Responsible for classroom discussions and assignments as required for both programs assignments, homework, classroom lectures, quizzes as required for both programs

● Submission of grades,grading system & company outlook program Youth Service Bureau of IL Valley Rockford, IL October 2014-September 2017 SPEC Foster Care Licensed CaseWorker

● Completed and passed Foundation Training, SACWIS Training, Child Care Act (CCA), 402, CERAP and Child Welfare License certified through DCFS

● Coordinate the development and implementation of all aspects of SPEC client services

● Manage the service and delivery process including monitoring the activities of SPEC clients, families and contracted care providers

● Served as a professional representative of Youth Service Bureau in accordance with all company policies and quality assurance standards

● Provided a range of direct individual and group caseworker services within the society’s policies, procedures, and practices

● Prepared court reports, attended court. Made regular contact/welfare checks Coordinated services and attended meetings with other agencies, systems, and community providers to meet the needs of the client(s)

● Prepared, submitted and attended all Administrative Case Reviews to advocate for the individuals served

● Reported any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act. IL Mentor-Loves Park, IL

October 2009- October 2014

SPEC Licensed Foster Care CaseWorker

● Completed and passed Foundation Training, SACWIS Training, Child Care Act (CCA), 402, CERAP and Child Welfare License certified through DCFS

● Coordinate the development and implementation of all aspects of SPEC client services

● Manage the service and delivery process including monitoring the activities of SPEC clients, families and contracted care providers

● Served as a professional representative of Youth Service Bureau in accordance with all company policies and quality assurance standards

● Provided a range of direct individual and group caseworker services within the society’s policies, procedures, and practices

● Prepared court reports, attended court. Made regular contact/welfare checks Coordinated services and attended meetings with other agencies, systems, and community providers to meet the needs of the client(s)

● Prepared, submitted and attended all Administrative Case Reviews to advocate for the individuals served

● Reported any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act Rockford School District 205–Rockford, IL January 2003-October 2014 Substitute Teacher

● Provide substitute educational services and instruction in the absence of the assigned classroom teacher

● Responsible for assignments at all schools in any subject at any grade/behavior level

● Most assignments are due to being highly recommended from school Principals Children Home +Aide-Rockford, IL

October 2003- October 2011

Intact CaseWorker

● Completed and passed Foundation Training, SACWIS Training, Child Care Act (CCA), 402, CERAP and Child Welfare License certified through DCFS

● Coordinate the development and implementation of families intact, but at risk of being removed from the home

● Manage the service and delivery process including monitoring the activities of the clients, families and contracted care providers

● Served as a professional representative of Children’s Home+Aide in accordance with all company policies and quality assurance standards

● Provided a range of direct individual and group caseworker services within the society’s policies, procedures, and practices

● Prepared assessments, social history, service plans. Made regular contact/welfare checks

● Coordinated services and attended meetings with other agencies, systems, and community providers to meet the needs of the client(s)

● Prepared, submitted and attended all Administrative Case Reviews to advocate for the individuals served

● Reported any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act The Mill–Rockford, IL February 2001-February 2002

Clinician/Group Leader

● Supervised the residential staff and assigned to the female unit

● A facility designed for delinquent youth between the ages of twelve to twenty-one, in order to rehabilitate them back to society

● Conducted group, individual, and family counseling; liaison between the courts, parents, and DCFS Case Workers

● Supervised all staff assigned which included Youth Therapy Specialist, Youth counselors, and Education Staff;

● Including assigning of duties, scheduling of work hours, examining work performance to ensure conforming to policy and procedures, as well as, conducting disciplinary procedures.

Janet Wattles Mental Health Center–Rockford IL July 1999-February 2001 Mentally Ill Substance Abuse (MISA) Case Manager

● Provided Case Management Services, crisis intervention, and training, attend meetings, and other duties that are necessary in order to meet the needs of the seriously mentally ill

● Provided individual counseling, medication monitoring, training, completed monthly budgets allowances/bills, attend meetings and other duties that are necessary in order to meet the needs of the seriously mentally ill

● Structured and maintained safety and client satisfaction. Corrections Corporation of America–

Youngstown, OH & Nashville, TN

Various Positions w/in the Prison Youngstown OH from August 1997-May 1999 Classification Supervisor

● Determined security requirements for approximately 1200 maximum security all males inmates to ensure that all inmates were placed in the least restrictive custody level

● Was responsible for the movement of inmates, classifying of inmates, disciplinary and administrative segregation

● Supervised seven employees (three count clerks-handled the movement of the inmates), one jobs coordinator (handled the employment of the inmates), and three records clerk staff (one Supervisor over records and two clerks who handled the confidential files of the inmates)

● Supervision included; attending meetings, directly supervised by the Assistant Warden of the facility, assigned duties, scheduled work hours, examined work to ensure conforming to policy and procedures, as well as, conducted disciplinary procedures for both the staff and the inmates

● Relocation/Promotion to a Classification Supervisor-Youngstown, OH

● Determined security requirements for approximately 1200 maximum security inmates to ensure that all inmates were placed in the least restrictive custody level

● Was responsible for the movement of inmates, classifying of inmates, disciplinary and administrative segregation

● Supervised seven employees (three count clerks-handled the movement of the inmates), one jobs coordinator (handled the employment of the inmates), and three records clerk staff (one Supervisor over records and two clerks who handled the confidential files of the inmates)

● Supervision included; attending meetings, directly supervised by the Assistant Warden of the facility, assigned duties, scheduled work hours, examined work to ensure conforming to policy and procedures, as well as, conducted disciplinary procedures for both the staff and the inmates

Nashville, TN June,1994-August, 1997; Corrections Officer, Education Officer, Corrections Counselor Community Trucks and Work Release

● Began as a Corrections Officer for an all males medium security facility responsible for direct supervision (face-to-face/w/in cell block-pod with the inmates.

● Later became a medium security facility for men & a minimum security facility for women. In which I was offered & became an Educational Officer for both the men & women offenders. This was a lateral move to with the responsibility of supervising the education goings & comings of the make/female offenders.

● Later Promoted to a Correctional Counselor and Trainer for New hire Cadets/Officers. Trained Cadets in New Hire prerequisite in Cultural Diversity.

● As a Correctional Counselor responsible Case Management of approximately 204 minimum security offenders (male and female) assigned to substance abuse treatment units

● Was responsible for the assessment process for those offenders interested in the Community Service Trucks and/or Work Release programs through the Davidson County Sheriff’s DepartmentWas responsible for Case Management of approximately 204 minimum security

offenders (male and female) assigned to

substance abuse treatment units

● Was responsible for the assessment process for those offenders interested in the Community Service Trucks and/or Work Release programs through the Davidson County Sheriff’s Department

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